BON PERGOLAReviews of bonpergola.com

Inconsistent messaging on leadtimes.

We had a few bumps with the wall mount instructions and fan beam instructions but we were able to speak with a live person who sent us additional info and worked with us to resolve the issues. We love sitting under it in the sun or the rain. It's changed our summer so much!!! We love it!

Great customer service Kimber’s team and super installer team Alex. Quality and excellent products. Wonderful warranty. We love everything about Bon pergola

The team worked with us to meet our specific needs. They gave us a great product at a good price. Very happy overall. Areas that could have been improved were around more detailed installation instructions. Had to go back and forth and do a bit of searching to find what we needed. The big pergola remotes had no explanation as to how they worked and how they worked with the small light remotes. Also, can’t get the Bond box to connect with the pergola lovers. Works I buy again and recommend to others, absolutely. Very happy with the product.

Did everything as describe in the manual and watched the video a few times. However, you need a third person when installing the side panels. I secured the first side panel with the supplied hardware as my wife was holding it and went to get the other side panel and my wife let go the first panel to help hold the second panel and a gush of wind blew the panel down. The hardware to hold the panel was not sufficient. Needed a third person. The bottom of the panel got damaged. Had to try to fix it by bending it back into place. I was not able to bend everything back in place but got most of it. The cover that hides the adjustment for screw for leveling does not sit correctly from the damage.

The product was well packaged... in fact very well packaged. Parts were clearly labeled, and extra parts were included and labeled as such. Fit of all component's was great. Went together very well. Its very well made, so while the assembly is tedious, and the components are large and heavy, there were no issues with the assembly Everything has got protective film on the metal. Its a pain to remove and removal adds a LOT of time but is worth it as it really is protected in shipping. Product does function as intended, though i have learned that if there are leaves on the louvers, it might leak during rain. just like your roof gutters, you need to keep that clean. I also bought the bond bridge, but learned afterwards that something has changed with that supplier and it is no longer compatible. Waiting on return instructions, disappointed in that part. If that had worked this would be five stars

Pergola is Super Pergola arrived a few days later than planned and this gave us some challenges with manpower. However, the pergola arrived in great shape, with all its parts. Assembly and installation were uneventful. The best part is the pergola now sitting on our patio, makes it a very special place. Early reviews saying our patio is like a luxury resort, we do have a great view.

There was a slight mixup in the shipping which took longer than expected but, when I email the company for info on the delivery update they got back to me right away to explain the issue. Also the 2 screen channels I ordered had a slight difference to them so we had to make a slight modification on one of them to be able to finish the install. Otherwise the shipment was packed extremely well with absolutely no damage, and I really love the pergola and its quality. I would highly recommend it.