BON PERGOLAReviews of bonpergola.com

Response from BON PERGOLA· May 29, 2024

Hi Michael, We talked to the trucking company and they said there was miscommunication between the driver and the dispatch person. We will get you back what you did not pay for BON Pergola

Response from BON PERGOLA· Apr 24, 2024

Hi Neal, First of all, really sorry about what happened. That sounds awful! We were not even notify when this is happening. We put all the notes on the crate showing delivery company what to do, but they sometime don't look at all. But they usually will let us know if they are short staff and if they need additional charge on shipping. Long story short, we will pay for all that. Please contact us and we will get this figure out for you. Update 5/2/2024, Glad to speak to you directly to understand the situation. The problem was the terminal could not reach us DIRECTLY due to weird issues. Pergola is installed properly now. Glad you like the quality of the pergola, but the overall shipping this time was bad. Refund of $100 charge should be on the way now.

Response from BON PERGOLA· Feb 23, 2024

Thank you TY! Please take a video and contact us through email [email protected]. We are ready to troubleshoot. You might simply need a replacement part! Feel free to let us know if you have any questions. You know where to find us. Always one call away! www.bonpergola.com