BokaReviews of boka.com

0 stars! I tried the toothpaste and stopped using it quite awhile ago. I discovered I have been charged on my credit card every 3 months for almost 2 years for a recurring subscription that I never signed up for and for products that I never received. I contested the charges with my credit card and received refunds for all the bogus charges. I contacted BOKA via email (they have no phone number) to cancel the subscription I never signed up for. They assured me the subscription had been canceled. A few days later I was charged on my card again. Today I received 2 tubes of mint toothpaste that I never ordered. I contacted my credit card company again to make sure the charges were removed and I returned the toothpaste. I will report them if I have any more unauthorized charges.

I’d give them a zero star if I could. I’ve been a customer for over 2 yrs because we love the toothpaste. No cavities since using their toothpaste. It’s unfortunate their customer service is so terribly bad, I just can’t subject myself to their lousy service anymore. There’s no phone number to call — only AI type emailed canned replies. Unfortunately I will have to wait for my order to arrive — too late to cancel it. It’s still sitting in Illinois and hasn’t moved since November 27th, the day I ordered. “It’s Black Friday and Cyber Mondays fault” they say. Whatever, I won’t order again. It took forever the last time I ordered and the packaging was all smashed. Fool me once, shame on you! Fool me twice —shame on me. I’m done!! I will be sure and tell the dentist who recommended Boka all about their “more than bad” customer service.

Tried their 3 pack of toothpaste - 2 of the flavors were awful. They refused to let me return and offered me 10% off another flavor (less than the discount available on their website) and told me to give the toothpaste away. What a waste of money.

Not to be trusted. Mediocre product, poor customer service, questionable ethics. Had an issue charging the brush after just a few uses. They asked me to return the brush and subsequently told me that they “couldn’t recreate the issue” and returned the faulty brush to me. It worked/ charged sporadically and I ultimately “recycled” it. They persisted in soliciting me for a product review for their webpage. I wrote an honest, balanced but mostly negative review which they chose not to post. They clearly screen their reviews, as I say, questionable ethics. They also blocked me on Instagram after I left a polite but negative review. As I say, not to be trusted and in my subsequent experience, there are superior products available.

Terrible customer service. I ordered the whitestrips and when I used a set, they were awful! They made my teeth terribly splotchy! I’ve used other brands of white strips before and this has NEVER happened. I contacted customer service for a refund and they were terrible. I will never shop here again. I was a repeat customer for their toothpaste, but now I have switched to Risewell toothpaste which is a great alternative to Boka and has better customer service. Here is what they said for returning a $40 pack of strips. Definitely not a good way to treat customers. “Hello Ashley, I'm sorry to hear about the parts of your tooth that didn't turn white. Let's figure this out together. Our return policy states that to be eligible for a return, the item must be unused and in the same condition. It must also be in the original packaging. You can return it to the address below. Once returned, you can reply with the return date, the carrier used, and return tracking. Once there is confirmation this is being returned, shipment excluded, I will process a refund for you. Boka, LLC 2801 Galvin Dr #200 Elgin Illinois 60124, United States Alternatively, I can give you a discount of $5.00 for this order and refund it to the payment method used if you’re not bothered to keep the item. Hello Ashley, A lot can affect the result of the whitening strips on your teeth. Having observed that some parts of your tooth turned white is proof that the item is not defective. As additional information, they only work with natural teeth. Lastly, to answer your question, although I can understand that you only used 1 strip, the Sensitive Smile Whitening Strips are being sold as a set and are considered as one item. Once opened, it will be considered used. “

I got an email from them saying they were "preparing" to send a recurring scheduled order I had previously authorized. I told them to cancel the repeating order. Then I noticed they had charged my credit card for the order. I disputed the charge with my bank, and Boka responded to that by saying the order had been shipped and received. By then, that was true, but when I used the tracking number on the shipping label to learn when the package had been sent, I learned it had been sent more than two weeks after I had cancelled. No reputable company would behave in this manner. Every other merchant I have a recurring arrangement with gives several days to cancel the order--but not this Boka outfit. Stay away from these people--they are bad news.

Awful customer service. I've been using their stuff for a few years now. They shipped my subscription order without letting me know, to a wrong address. Contacted and was told can't cancel (they hadn't shipped it yet!) And was offered change address instead. Fast forward a month and the address has not changed, item has not arrived, customer service has no clue what they are talking about. Toothpaste is alright, but this leaves a terrible taste in my mouth (pun intended) and I'll be not be purchasing from them again.

Unbelievably terrible customer service; stay away. I have been a customer since early 2019 but have repeated bad experiences with customer service, including a refusal to resend replacement heads that never arrived, nor wanting to refund me let me move away from this brand.