Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
656 reviews
Boho Beach HutSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Boho Beach Hut specializes in boho-chic apparel that captures the essence of effortless, free-spirited style. From flowy dresses and skirts to breezy blouses, stylish shorts, and unique jewelry, we offer a wide range of pieces designed for the modern bohemian. As the leading online destination for bohemian fashion, Boho Beach Hut is your go-to for beautifully crafted, on-trend clothing that exudes charm and individuality.
Boho Beach Hut (bohobeachhut.com) has 656 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
656 approved reviews, newest moderated first
I wish I would have read the reviews before ordering. I ordered two weeks before Christmas and 2.5 weeks later I am still waiting with zero help from their customer service. DO NOT ORDER FROM THIS SCAM COMPANY!!! UPDATE - I filed a claim with my bank and received a message from Boho that I need to close my claim and then they would refund my money...I will not close my claim until I receive my refund.
By Peter D.
Order a top on 12/9 and on 12/26 USPS blocked my delivery and said it was counterfeit. Now, the package isn't being delivered and Boho isn't offering me a refund.
By Joshua M.
Do not order from this company, I never received the product and contacted the company. They were polite but not helpful at all. Blamed the postal service and left no options for non delivery. Very scammy feel to this company. Buyer BEWARE
By Jann C.
Response from Boho Beach Hut· Jan 7, 2026
Hi Jann, We’re very sorry to hear about your experience, but we do want to clarify that according to USPS tracking, your order was delivered on December 26, 2025. We understand how frustrating it is when a package goes missing, even after it’s been marked as delivered. As explained in our communication, once a carrier confirms delivery, we have limited control — but we always offer support by opening an investigation with the postal service and exploring solutions like a replacement or refund when possible. We are a small, honest business and would never intentionally leave a customer without resolution. If you’d like to revisit the issue, please contact us again directly and we’ll do everything we can to help. – Boho Beach Hut Team
Ordered a shirt on December 8th for Christmas gift tracking app they use is useless was promised item no later then the 17th of December now will not see item till the 27th of December worst worst company I have ever delt with don't expect them to get anything you Order on time
By Patrick F.
Ordered a pair of boots on 12/14. 12/22 still limited tracking information...just "start site transport shipment". Led to believe boots were shipping from Illinois, but likely coming from China. UPDATE: the boots arrived on 12/30 and the heels are rubber. one heel would collapse by just squeezing it, or standing on it as if there was no interior structure. Total trash. Waiting a week for refund...
By AlliedXL P.
Update 1/12/26: They refuse to refund unless i cancel my dispute. This is a huge red flag. Do not ever cancel a dispute like this they will not refund you and you won't be able to open your dispute back up. Slimiest company I've ever dealt with. There have been issues every step of the way except for the part where they take your money for their trash product. They get an F-. Update 1/9/26: They received my return and are asking that I now cancel my dispute with my cc company before refunding. Another illegitimate business tactic. Don't fall for that. A legitimate business would just refund the money. Once you end a dispute it's nearly impossible to re-open. They know this and this is more proof of how shady this company, and their parent company Gatehouse Asset Management LLC are. You can report both to the FTC and state AG if they give you issues returning as their products are clearly sold through false and misleading advertising. I ordered five shirts and a pair of shoes as a Christmas gift for my wife. What I received did not match the website images in quality, color, pattern, or overall appearance. The materials were extremely low quality, sizing was off, and the items did not resemble what was shown online. The product photos on the website appear to be heavily edited or stock images. After receiving my order, I used reverse image search tools and found the same images being used on other websites selling unbranded clothing at significantly lower prices, in some cases by a very large margin. This strongly suggests the product presentation does not accurately reflect what customers actually receive. The items were shipped directly from overseas, which was not clearly disclosed during the ordering process and did not align with the boutique-quality impression presented on the site. When I contacted customer support, I was told I could return the items only at my own expense. The return system initially allowed only store credit. I was later told by email that my account was noted for a refund to the original payment method, but return shipping still would not be covered. The overall process felt structured in a way that makes returning unsuitable products unnecessarily difficult. Based on my experience, this appears to be part of a broader pattern rather than an isolated issue. The complaints described in other reviews on this platform closely mirror what I encountered: products materially different from what is advertised, heavy reliance on stylized images, overseas fulfillment that is not clearly disclosed, and return policies that place the burden entirely on the customer. Regardless of intent, the outcome for consumers is the same: customers pay for products based on representations that do not match reality and then face significant friction when attempting to obtain refunds. These are the types of practices commonly examined by consumer-protection agencies. Because of the substantial discrepancy between what was advertised and what was delivered, I documented my experience and chose to file complaints with the Federal Trade Commission and my State Attorney General against Bohobeachhut's parent company Gatehouse Asset Management LLC out of Nevada (all info can be found on NV secretary of state business site), in addition to pursuing a dispute with my credit card issuer. This was especially disappointing since the purchase was intended as a Christmas gift. Based on my experience and the consistent pattern reflected in hundreds of other reviews, I would not purchase from this company again.
By B P.
Absolutely terrible. None of the items I ordered matched the items in the pictures and the quality was terrible. I wish I had found this website before I lost $150.
By MARY P.
WARNING!!! DO NOT ORDER FROM THIS COMPANY. One, the item I ordered took almost an entire month to get here. I never got any confirmation of my order via email, text at all. I called & the website says 24/7 help but no one answers & no one calls back. They responded with email & told me too late to cancel. Second, the item looks NOTHING like the photo/it was falsely advertised AND they sent me the wrong size. I was never send any email confirmation of my order. AND, they only do store credit/exchange, after sending you a falsely adverstised item. Then, I email them to get an order number, so I can initiate a return, from he link they sent and the order number I input does not work. I email them again and no response. This is probably an off shore company ripping people off. I don't want this to happen to someone else.
By Teresa H.
