Bank of HawaiiReviews of boh.com

Gladly! I applied for a loan with a company I thought was legit. They wanted to verify my account by sending a check to my account. They asked me to cash the check and to buy a gift card and send them the details. Afterwards , they would deposit my loan into my account. Well, something just didn’t sound right, and I called BOH to inform them. They told me It was a scam and although I never retrieved the bogus check and no damage was done because I had notified my bank immediately, BOH was suspending my online banking provileges because I had given out my Account number and online credentials. How was i supposed to know that. I was the one who reported. I have tried several times to get my online banking service returned, but they continue…….it’s been like 3 months now and I can’t do anything online. To check my account I have to go to an ATM or call customer service and that is just impossible. I have had 3 companies withdraw my application for a loan simply because I can’t link my bank for the sole purpose of verification. They have made it so that it appears I don’t even have an account. This has really hurt me in the area of advancement. I’m currently taking my business elsewhere because I sometimes have over five grand direct deposited into that bank and there only mission is to safeguard it. Taking away a persons online banking is a setback that has crippling effects. And to not reinstate them is the equivalent to having too much, way too much control over my finances. BOH wants me out? Fine, I’m out! Just look at all the bad reviews they receive. Something has to change. Listen to your consumers BOH. We are the ones that keep you afloat. Too many bad reviews! It is imperative that you make changes to both policy and personnel. It’s as if you’re making up protocols as you go and you’re allowing certain situations to dictate what’s best for you, then forget that this isn’t about you. Its about the consumer. Thumbs down to you BOH!!

Twenty or so minutes after logging into my BOH checking account just after midnight to do a routine check on the account since I had a pending transaction I saw an email alert indicating that my balance dropped below a certain amount. I logged back into my bank account after checking it I see that a payment that was due to hit my account today indeed did process through almost first thing in the morning. However, the charge for a credit card, which was returned and is listed after the payment that should have come through after the payment was arbitrarily processed so that it would look like it was processed before, but the order of the transactions from the screenshot I have attached shows otherwise. This isn't the first time that I have seen or suffered errant functional behavior or transactional modification behavior like this so that they can charge NSF fees! Despite my best effort rushing to an ATM before the 6 pm cut off time several hours earlier on July 1st to make a deposit so that enough funds would be available for the pending charge BOH still charged this customer another NSF fee! My checking account has been behaving differently and with more restrictions and limits since an arbitrary issue with a 2 week hold on a check I deposited that was from the theft of all of my storage property a few months ago and has clearly been modified. The behaviors from the account are clearly not normal or justified functional behavior for this account. I was so upset when I saw this issue first thing this morning that I grew physically sick and almost wanted to die because I absolutely DO NOT DESERVE TO BE MISTREATED LIKE THIS since I do not believe that this issue happened "normally!" The accusations I am making are going to be denied by BOH because they are serious accusations, but it is as if a backend modification was done to my account and to the ACH batch process and order to cause this issue. The creditor is going to try again and the account will go negative and incur another NSF unless this NSF fee is reversed. I do not have anymore available to cover this issue that shouldn't have happened in the first place and I am, again, requesting REVERSAL OF THE ERRANT NSF FEE. This is not fair! Why should I pay a bank $30 after I put money into the account, had a payment post first thing in the morning, and had a pending charge that clearly wasn't supposed to post to the account until hours later or the next day!? This was the last thing that I needed to have happen or that I would want to happen and is extremely upsetting. The new arbitrary settings on the account aren't helping the situation either!

BOH wait time 45 mins, with call back. Call back then rings in and a recorded message says wait time 10 mins—- I requested to replace a card and BOH charges $20 for a debit card!!!! No other bank charges and all other banks Chase, WF, Discover, Navy Fed, answer in less than 5 mins!!!

Bank of Hawaii has the worst customer service in the world why don't they do their own jobs why do they expect customers to do their jobs for them deposited money from zelle they're asking me to do their jobs and reconfirm what that's already been confirmed

worst customer service ever...don't waste your time with Bank of Hawaii.

Marsha Juario a banker in Lahaina was so wonderful. My social security check is going into an account I want to close. She tried very hard to switch accounts over to BOH she tried !! but unfortunately SS has made it difficult to do. We tried to redo my phone number to no avail. But she was a nice person and I’m grateful for her help. Take care Marsha ! Susan Flaherty S

ONLINE AND CUSTOMER SERVICE TANKED At least their branches look pretty... I first opened my account with BOH 6 years ago , 2 substantial checking accounts of >$50K total. Online banking was very good and Customer Service was good. In the past 2 yrs, the customer service line has become subpar to coincide with their online system becoming highly unreliable. If that weren't bad enough, they recently locked my account because they determined I was dead and notified Social Security of my death which they've never taken responsibility for. It was far easier dealing with Social Security admin than BOH to clear this up. I've lost trust and slowly transferring to one of their competitors whom I'm very happy with so far.

I've Never had a good experience here from opening savings account, to trying to open checking account with them online to trying to transfer to my out of state bank. Never got any of those things accomplished so now I no longer live on Hawaii and no branches outside the state, I am left with only option to transfer money to my bank is to use the few ATM's accepting of my card to pull out sometimes if I'm lucky up to $400.00 day PLUS fees minimum of $4.50 each Transaction then deposit it to new bank because BANK OF HAWAII won't set up or do transfers over the phone or allow me to open a checking account at their bank over the phone--as I've mentioned it won't work trying online. Noone Should Trust their Money with These People at This Bank.