BodySpecReviews of bodyspec.com

Your website had a video and specific instructions on how to enter on Sunday. Go to the parking garage and go up the elevator, all doors will be locked otherwise. The elevator didn’t work. I called your number on the website and got an AI operator. They said they called the Zilker location to let them know. I got no response called again about five minutes later they said they called again. There was no response back. I finally figured out that you could walk around the front to get in. Got in the person there said they never received a phone call and said that I had exceeded my five-minute window and she would have to reschedule for several hours later. This is unacceptable since I was here on time followed your instructions and you weren’t able to get a hold of anybody.

I booked a scan, they charged me for it, the appointment never showed up in my account, they did not reply to multiple attempts to reach out to customer service through email and of course on the day I show up, no appointment. I had to go through chase bank to report that I had been charged for services not provided.

I had a DEXA scan scheduled for yesterday and live about an hour away from the location. Less than an hour before my appointment, I received a text from Marcelle notifying me that it was cancelled due to the machine being inoperable. I attempted to contact customer service multiple times and couldn’t reach anyone. Over several days, every call went straight to voicemail, and I never received a single call back. I also emailed and never received a response. I ultimately had to file a credit card dispute to recover my payment — which I won. Between the equipment malfunction, the complete lack of accessible customer service, and the last‑minute cancellation after I had already taken time off and begun driving, I’m left with serious concerns about how this company operates. I wasted time, gas, and effort for nothing.

I had a disappointing experience with BodySpec during my recent DEXA scan appointment. My appointment was scheduled for 1:58 PM, and I arrived at 1:55 PM. I waited outside the van, and when no one came out at the appointment time, I lightly knocked on the door. The employee opened it and immediately seemed frustrated, telling me there was no need to knock and that the door would open at the appointment time. I explained that there was no sign, window, camera, or other clear indication that anyone inside knew I was waiting, especially since I was standing outside in the heat. A light knock felt like a reasonable way to check in. The scan itself was very brief, but throughout the appointment and while explaining the next steps for receiving my report, the employee was texting on his phone. That made the interaction feel rushed and unprofessional. As I was leaving, I also noticed an older man arrive early for his appointment, and the employee did not seem to respond to him with the same frustration. Given that the scan only takes a few minutes, I expected the process to be smooth, simple, and professional. Instead, the experience felt unnecessarily uncomfortable over something as minor as knocking on the door.

I purchased a Bodyspec Dexascan, and they canceled my scan. I rescheduled, and twenty minutes before my second scan, they canceled again! When I asked for a refund, they refused. Since this was outside of the window for a credit card dispute, there was nothing I could do. BEWARE!

Horrible customer service, guy was rude to me because I showed up 3 minutes late!

They are crooks. I went in for a body scan, one body scan. They signed me up for a "membership" and started charging my credit card quarterly without my knowledge. They claim that I "signed up at checkout". There was nothing mentioned at checkout, no paperwork, no discussion. Obviously someone needs to file a DTPA lawsuit and close them down.

The scan is good but they SCAM YOU by making it a subscription model even though you have not agreed to that. I purchased two credits just two be forced into purchased two credits more 3 months later. So now I have 3 credits as if I am this professional athlete that just can't wait to weight myself non stop at 40$ a pop! Happy to do it 2 times a year and pay for it not a subscription model!!!!!