Bodybuilding.comReviews of bodybuilding.com

Unable to place an order Order got cancelled, for "potential fraud" while I am first time shopping on their website. International order- it would have been around 300€, they only "allow me" to place an order for $50. They obviously would charge me twice for shipping.

I want to start with the fact that I have been using bodybuilding.com for over 10 years for my supplement needs and never let me down in the past, however I made an order of optimum nutrition 5lb x 2 on Friday the 14th, the 2 of different flavors. I then recieved an email saying 1 of them was out of stock and backordered. The email also said that refunds would be automatic after 25 days if the item is not restocked. I sent another email asking if I could change the flavor, I had to wait 7 DAYS for a reply, of which they cancelled the item, which I never asked for, I was willing to wait. Then they update my order but leave the shipping at the same price despite the fact that I am now only receiving 50% of what I initially ordered. After more back and forth they agreed to refund 50% of the shipping cost which they followed through with, but the kicker is that I DID NOT get a refund for the other protein tub which was $55, not only that but I was also charged £79.34 for god knows what. So basically this company is now stealing money from my account, and when I sent them an email about it they just deny it, also saying that my initial order was $158 refunded amount $24 totaling my order to $79. In what world does that make any sense, they still owe me $55 plus the money that they illegally stole from my account, buyers stay away from this company, I was a loyal customer but it’s safe to say that I’ll never be making another purchase from them ever again, what’s worse is that I now fear that more money could be stolen so I’m going to have to cancel my card.

I made a large purchase intended as a Christmas present which shipped out in a set of 3 boxes. I received 2 boxes but never received the 3rd and it is now mid-January. I have contacted them over 5 times to try to find out the status of the 3rd box, every single time being told that they are reaching out to the vendor and will email me when they hear back from them. I never once received an email back and had to contact them over FIVE times to try to resolve this issue. Finally, on the 6th try, I get to speak to a manager who lets me know that the vendor ran out of stock of that item and the reason they never emailed me that information is simply because they are busy. I am a reasonable person and do my best to be understanding when it comes to customer service, but this is outrageously unacceptable. I will not purchase from this company ever again.

I went to Bodybuilding.com's website and saw there Christmas sweater and matching socks. So the sweater only displayed S,M,L, XL the XXL showed sold out. So I ordered the XL and the socks. I got an email that my order was confirmation email. Then shortly after that I get another email saying my order was cancelled for unforseen reasons. So I called them and the lady that answered the phone said because the company pulled them from the wear house and acted like it was no big deal. So a customer service disappoints a customer and doesn't try to make it up to them by a means necessary. So that means Bodybuilding.com doesn't care about their customers. They only care about making money.

I would give them negative star. Bodybuilding.com is the worst website to order from. They charge high fees on shipping and still product sits with their shipping partner Fedex. They dont provide full information and customs tag the order commercial instead of personal and we have to pay more than double the amount in duties than what we paid for the order. I have used other websites but with bodybuilding I have had 3 different instances where same things happened. I will ask each and everyone whoever see this post that dont order from here. They will screw you over and no guarantees that product will reach on time. Even after refusing the order, they will only refund product price and not shipping charges. I never like posting negative comments but this one has furstated me to the next level and I dont want anyone to go through the process what I had gone through. Short story of my experience: more than 3 months since day of order placed sitting with shipping partner FEDEX, Customs claimed this as commercial and no one knows why. If we go to customs they send us to BOdybuilding and fedex. If we go to them they send us back to customs and then last solution after 3 months, refuse the order and we will return money paid for the product. Whether you are ordering for you or your family dont use them and please share this to everyone you know.

It is useless to pay an order to be delivered in two days, and receive it until the third day, I call them by phone and they answer them very roughly, even they hang up the phone calls, this company is going very bad in every way

Although I used to order from bodybuilding.com to Saudi Arabia very smoothly in the past, I am not sure what happened suddenly it became really challenging to order a new order to be shipped to Saudi Arabia! No matter how many times I order the products I want, I keep getting the email message that says: my order has been cancelled due to information verification issues, keeping in mind that I have went through all the steps very carefully to make sure all the information is filled in correctly and precisely. There is no clarification what is exactly the information they wanted to verify, and even the customer service agent when they finally replied to my complaint, they said they will check with billing department and up till this moment it took them 8 day and still no response or update from their end on my complaint! I already told them that I need clarification before I write my review, but they didn’t even bother to look into my case… That is the worst online shopping experience I have ever had. Order number: SAR-9349

My package never got shipped. When i confronted Thea about it they offeret to send the package then or give me the money back. I chose ti get mye money back. But i never did. So i paid for a producy i never got