Bodybuilding.comReviews of bodybuilding.com

Bradley on the customer support team went above and beyond to help me with an order that was never picked up by FedEx. He processed the review in a timely manner and knew how to troubleshoot my issue immediately.

I had ordered a bunch of Jym items on one of your big Jym sales in April. I received what I thought was most of the items - I kept them in the boxes, since I was still using up the supply I had. Well, I started to unpack the items and wanted to just make sure that I had received everything, because there were multiple orders and I had received notices that shipments were delayed, etc. (which was no big deal). I was able to log on the BB.com site yesterday (6/20/21), and look at my history - I wrote down the items and order #s to compare it to what I had. I opened all the boxes and took inventory, and noticed that I was 2 Pro Jyms and 2 Post Jyms short. I went back to log on to the site, but whenever I clicked "Order History", it kept asking me to login again, but then saying my login was "invalid". It was late and could not get ahold of my girlfriend to see if maybe she had seen/taken the box, and I wanted to wait to talk to her before reaching out to BB Customer Service. I spoke to her today and she did not have the items, just an old Rocky Road Protein I had bought her before. I tried to log back in, but was still getting "invalid" message. So I chatted with Customer Service, specifically "Air Jordan." I explained the situation to Air, they worked with me to see if there was any other possible scenarios. Air processed my claim, and said that a new order would be sent out ASAP - I actually received the email confirmation while still on the chat! Man - it was super-painless and hassle-free - which I sincerely appreciate! I get it, mishaps happen, but BB.com was quick to resolve the issue in the best way possible, and it's things like this that keep me coming back over the years!

The customer service rep was great and quickly resolved my problem. Held good conversation and was very helpful.

I was attempting to order some protein powder and there was a discrepancy in the pricing of the product between the price shown on the search page and the product page itself. I contacted BB.com via chat and spoke with Jordan, a representative, regarding the discrepancy. He let me know that the price was an old promotional offer, and that it had not been completely removed from the site. Therefore, he kindly offered me the promotional price for their error. THIS IS 5 STAR CUSTOMER SERVICE. Absolutely phenomenal.

Fantastic service from Body Building .com, ordered on Monday and expected delivery within 10-14 days, as I live in the UK. Arrived within a week! Thoroughly impressed with the service and costs for the Kaged Muscle products! Will be a regular customer from now on.

My customer service rep did an amazing job! He went way above and beyond, he took care of my issue. This is why I will continue to use bb.com is the great service. Give him a good raise 👏

Dan was a great help ! Cool guy ! Gave me no hard time! Helped with my ordered I’m extremely happy ! He needs a promotion!

The attention was perfect, my order on hold was immediately fixed and ready to be shipped, thank you bodybuilding support.