Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
216 reviews
BobtailSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bobtail provides freight factoring and fleet cards built on transparency and fairness to help carriers grow their businesses.
Bobtail (bobtail.com) has 216 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
216 approved reviews, newest moderated first
Excelente atención proactivo y seguro de el trabajo que realiza
By bladi F.
Response from Bobtail· Jan 12, 2026
¡Muchas gracias por su comentario! Nos alegra saber que recibió una muy buena atención por parte de nuestro representante. Su satisfacción es muy importante para nosotros y estaremos encantados de seguir apoyándole en lo que necesite.
I have had a frustrating experience with Bobtail, particularly regarding their lack of responsiveness and follow-up on pending invoices. Despite submitting invoices on time, I have had to repeatedly push the company to address payments, which should be handled proactively rather than requiring constant client follow-up. The process of getting paid has been inconsistent, and there is no clear communication when invoices are delayed or stuck in processing. Additionally, the experience became even more difficult during a buyout process. Bobtail was uncooperative and slow to respond when trying to finalize the transaction. While some customers praise Bobtail’s customer service and fast payments, my experience has been the opposite marked by delays, poor communication, and a lack of accountability. I would not recommend Bobtail to others based on this experience, especially for those who need reliable, proactive support. I originally chose Bobtail based on their positive reviews highlighting fast payments, responsive support, and seamless service. However, as I stated previously, I had the complete opposite. They were unresponsive, failed to follow up on pending invoices without constant client chasing, and became difficult and uncooperative during a buyout process. What I expected to be a smooth, professional transaction turned into a frustrating and disorganized ordeal.
By Stephanie S.
Response from Bobtail· Dec 26, 2025
We’re sorry to hear about your experience. What you’ve described is not the standard we aim to deliver, especially around communication, invoice follow-ups, and buyout support. We’d like to look into this and address it properly. Please contact us at [email protected] or call us directly with your account details so we can review and help resolve this. Thank you for sharing your feedback.
I have a great experience with Wendy, she help me clarify some loads i was having issues with. Definitely Wendy is very professional and that makes bobtail exemptional for who ever needs factoring. If i have to recommend someone from bobtail that will definitely will be Wendy.
By Mba H.
Response from Bobtail· Dec 23, 2025
Thank you so much for this review, we are glad Wendy was so helpful to you!
Son muy eficientes y muy bu3n servicio me gusta su at3ncion amable Wendy es una muchacha exceptional muy professional le doy 5 start.
By Willie A.
Wendy is the most diligent person I've ever had at Bobtail. If I could give her 10 stars, it would be more than deserved.
By Jose
Response from Bobtail· Nov 26, 2025
Thank you so much! We will share your feedback with Wendy.
Excellent customer service 👍
By Zulay P.
Response from Bobtail· Nov 26, 2025
Thank you!
Excelente trabajo de Wendy y Camila...100% recimendadas..
By Maritza
Response from Bobtail· Dec 1, 2025
¡Muchas gracias!
Because it answered my question and helped me solve my problem and she is very kind and professional
By Luis A.
Response from Bobtail· Nov 20, 2025
Glad to here that! Our team is always ready to step in and help out!
