Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
216 reviews
BobtailSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bobtail provides freight factoring and fleet cards built on transparency and fairness to help carriers grow their businesses.
Bobtail (bobtail.com) has 216 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
216 approved reviews, newest moderated first
Es una factoría muy recomendada, te ayudan súper rápido cuando tienes algún problema con la carga, a mi siempre me atienden Wendy G o Andrés Z y son mi amables. Se las recomiendo 100 %.
By customer
Response from Bobtail· Feb 15, 2024
¡Muchas gracias! Nos alegra mucho que haya tenido una experiencia tan positiva con nuestro equipo. ¡Andres y Wendy son realmente excelentes en lo que hacen!
I want to thank all team members at Bobtail for helping me start my hotshot business. Representative: Joseph Milan gave us great professional advice on how to start working and factoring through the Bobtail App. I also use the fuel card which is very useful.
By Cesar L.
Response from Bobtail· Feb 15, 2024
Thank you, Cesar! We're so glad you had a positive experience with our team. Your happiness is our mission! Joseph is indeed an exceptional professional. We're glad you agree.
Bobtail is prompt & great at answering questions. They follow up with calls & emails if needed. The process is seamless & easy. It's great not having to wait 30 days. Thank you
By Flying F.
Response from Bobtail· Feb 15, 2024
Thank you, Flying Fox! We're glad you had a positive experience. Out of curiosity... what would move your review from a 4/5 to a 5/5?
☆☆☆☆☆ muy buen servicio 👍 gx Wendy
By HECTOR L.
Response from Bobtail· Feb 15, 2024
¡Gracias Héctor! Estamos de acuerdo: Wendy es una profesional excepcional. Nos alegra mucho que haya tenido una experiencia positiva con nuestro servicio de factoring.
Told us that they wouldn't factor carrier on a load for us because we don't meet the criteria. Then wouldn't explain what the criteria was... Edit- company called me and explained. Apparently I just needed to ask for a manager. It has now been approved.
By Jenna W.
Response from Bobtail· Dec 21, 2023
Dear Jenna, thank you for reporting your experience to us. We apologize for the miscommunication and frustration that it caused. With your feedback, we were able to address the gaps in our processes that will help our team respond to inquiries better in the future. We understand that you talked to a Team Leader here at Bobtail and that they were able to resolve your concerns. Thank you in advance for updating your review!
The service is excellent, Elmer Valladares is the person that help me
By lamanchashotmail.com
Response from Bobtail· Feb 15, 2024
Thank you for your kind words! Elmer is a fantastic member of our team -- we're glad you noticed!
I really love how Bobtail agents carry themselves. They showed patients helping me get set up. They have the best customer service especially Ms Coralia Mejia. She represents the company very well. She really is a super support to me and my company.
By Elnora S.
Response from Bobtail· Feb 15, 2024
Thank you, Elnora, for your kind words! We're so glad you've had a positive experience.
ABSOLUTELY love this factoring company!!! We used Bobtail in 2019 (Debby and Gurvir were amazing) so this year when we ventured back into trucking, I did not hesitate contacting them again to get my factoring set back up. My new Rep >>Jay Vasquez<< always responds quickly when needed and has been extremely helpful and knowledgeable -- Thank you JAY! ***If you are reading these reviews trying to decide on a factoring company - go ahead and get signed up!! You will get GREAT customer service, plus no hidden fees, no contract, easy to use platform, and quick transfers*** Thank you Bobtail
By BigRigCustoms T.
Response from Bobtail· Feb 15, 2024
Thank you so much! We're so glad you've had a positive experience with our factoring service.
