BMW USAReviews of bmwusa.com

Tried to order an i4M50 from Janelli at Herb Chambers BMW of Boston. She wouldn’t call me back. She made an appt to have a “conference call” at 5:30 that evening with me when I could order the car, but she never called. I tried multiple times over a few days. It was really disappointing for me because I was on vacation and I missed out on several family events to make sure I was available when Janelli finally called, but she never did. I emailed the manager—no reply. Never thought it would be so difficult to give away $80k. My wife was happy to wait the nine months for the i4M50 she really wanted. Instead, we bought a Tesla.

The prices are obviously a little steep since you're doing through the dealer but the end result is you guarantee the parts are top german quality not the no name rubbish that gets passed around at small shops very responsible guy.

BMW car on fire. Beware! After driving 20 km near Bilbao, our five year old bmw X1 started pouring smoke, with no prior notice. Then fire broke out. We were lucky enough to escape, my wife, her 87 year old mother, and our dog. We informed bmw-munich (customer dep) the car was just burnt steel, and asked for some help. The car had all its servicing done at bmw oficial points in Spain. It was an automatic, 150 HP diesel engine, four wheel drive. BMW sent an engineer to analise the remains. It was a faulty EGR ? particle filter? Turbo ? Four months later bmw sent a polite letter, saying they had found no origin for the fire. Not a cent to buy a new car. You expect a better treatment from a premium firm like bmw, but it has been a very disapointing experience.

BMW USA is literally the absolute worst customer service I’ve ever seen in my life. I bought a brand new 2022 S1000rr with cash and before the bike even got 2000 miles the transmission teeth broke in the bike. The bike has been in the shop for over two months, and BMW has constantly lied saying they will replace it, or give me my money back. With months on end nothing has changed, the only thing they have done is offered to reimburse me on a car rental that equals $45 a day. There is not one place I can find that will rent a car for that price lol. Absolutely despicable. I specifically have been working with a guy name Mark Pechko, Who refuses to return my calls, went on a vacation during this whole incident and the person he referred me to while he was absent also did not answer their phone or return any of my calls, and who has absolutely been no help whatsoever. I have asked numerous amount of times to have my case transferred to somebody else, or talk to higher-ups yet they refuse to do for me.

Bought a brand new car from them. They would not stand by their product. Got rid of it ASAP and will never buy another car of theirs.

I purchased a Pre-Owned "Certified" BMW from Crevier in S. CA. I guess their 167 pt inspection didn't catch the motor mount issues. I had to bring the car back the next day 40 miles each way, drop it off, travel the 80 miles roundtrip to pick it back up after the motor mounts were replaced. Less than a year later I had to replace my brakes, I guess they were not replaced when I purchased the "certified" car. My car has been in the shop 3 times this month for A/C issues and the engine coolant that exploded out of the bottom of my car and left me stranded for 3 hours waiting for a tow, two days after my car was just repaired. BMW tells me I need engine mounts again a year later for $3,300 WOW, every year I need to replace these and BMW won't cover anything after 1 year??? This 2017 530I has been a NIGHTMARE. I will NEVER, EVER buy another BMW. The car is pretty, sexy, expensive but can't stay on the road. If you make a car and it doesn't run it should not cost a fortune, a $30k Toyota is a much smarter purchase. BUYER BEWARE, these cars need daily maintenance and BMW USA does not stand behind their product... HELLO LEXUS!!!!!

It saddens me to have to write this review however, I truly do not know what to do. In October 2021, I bought a brand new 2022 M4 from Rallye BMW Westbury. In November of 2021 the car was in an accident and needed to be fixed. I towed the car back to BMW Rallye Westbury and have not seen the car since then. It has almost been 7 months that my car is awaiting parts to be fixed. I was emailed that the parts would be in anytime between then and January and being that the whole world went nuts I have tried to be patient but to be the owner of a brand new 8 month old vehicle that is rapidly depreciating and to be in a $30 a day rent-a-car while still paying for a high monthly insurance for the vehicle that is not being utilized, is simply sad. I only got updates when I hunt them down, to be lied to consistently, that in 2 weeks they will have the part, for 7 months is simply unforgivable for a dealership of a premium brand or any brand for that matter. I trusted Rallye Westbury and bought the car outright to get treated as if its my fault and its not their problem. Shame on You BMW for putting your customers through this and handling it as you have been..

Excellent website for ordering car parts. Quick shipping too.