Horrendous experience!
Customer service is horrendous. And trying to get a refund when BMBridal send you the wrong dresses is a nightmare. Would NEVER use.
By GW
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
83 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bmbridal is dedicated to being your go‑to online destination for affordable prom dresses and wedding dresses, designed for every style and celebration. Your prom and wedding are once‑in‑a‑lifetime moments you’ll cherish forever—and we’re here to help you make them truly unforgettable.With over 17 years of experience designing and crafting prom and wedding dresses, our team knows exactly what elevates your look and fits your vision. We offer hundreds of stunning styles, 50+ popular colors, and expert sewing techniques to help you bring your dream prom or wedding day to life.
BMbridal.com (bmbridal.com) has 83 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
83 approved reviews, newest moderated first
Customer service is horrendous. And trying to get a refund when BMBridal send you the wrong dresses is a nightmare. Would NEVER use.
By GW
We were hesitant at first buying from a website, but my bridesmaids bought their dresses from this company and all of them loved it! Good quality, able to order swatches to see the color, and custom measurements as well tailored to each bridesmaid. Thanks for helping make my girls look their best on my special day!
By Veronica M.
kunne jeg give minus 5 stjerner havde jeg gjort dette bestilte for en måned siden noget håndgel ved dem, de hævede dog også pengene på mit kort samme dag, men de kunne ikke fremskaffe varen fordi den var udgået de lovede pengene retur men der sker intet fra deres side de påstår at de har overført pengene, men har intet modtaget, og de virker ikke særligt interesseret i at løse det, syntes det er rigtig dårlig kunde service fra deres side og det er sidste gang jeg køber noget der måske de skulle overveje at vente med at trække penge til varen er klar til at afsend
By malene C.