Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
22 reviews
BlueWoodSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to BlueWood – Blue sky + Wooden toys.Childhood takes up 15% of a lifetime, but shapes 100% of the future. That’s why we bring Montessori-inspired playsets, thoughtfully designed to nurture children’s growth—emotionally, physically, and creatively.Play with purpose. Grow with confidence. Joys climb high!
BlueWood (bluewoodkids.com) has 22 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 3 reviews with 1 star · Clear filters
My package was returned to you because of “missing information” on the address but the address was indeed complete I tried calling, writing and have waisted so much time and nobody was able to send me my order, which I needed to bring with me to visit my grandchildren I please need a reimbursement as I already got something else for them
By carmen I.
It came broken and with bad fines he’s. Pieces of painted wood falling out from the beads and sharp edges. I answer the email to start a return and nobody answered me.
By Franciele
DO NOT PURCHASE. I purchased the play pen, which came with two defective parts - a rod and an entire panel, which would not lock into any connector. The Company's customer service was terrible. They do not keep replacement parts in the US - they ship from China, and the Company would not allow me to return the product for a refund.
By Carolyn T.
Response from BlueWood· Dec 10, 2025
Thank you for taking the time to leave a review. We have also seen your feedback across multiple platforms. We want to clarify that, based on all information currently available, we were not able to support a direct full refund for this order. As part of our resolution efforts, we have already arranged a replacement shipment and issued a 30% refund. Although our return policy was explained clearly in advance, we want to emphasize once again that we always support reasonable returns and refunds once an issue is verified. However, we are not able to accept returns without confirmation of the problem. A purchase is a mutual responsibility on both sides, and verification is necessary to ensure a fair resolution. If you are still willing to provide the requested measurements or clear photos/videos showing the connection issue, our team will continue to assist you and offer the appropriate solution. Thank you for your understanding. Kind regards, Scott from BlueWood Support Team
