BlueStarReviews of bluestarcooking.com

3 month old 36” Bluestar door panel glass shattered during a 7 minute cook at 425 degrees. Delivery of part replacement and repair will take at least a month. I received an automatic reply when addressing my concerns via email. I’m not confident repair will fix the problem. Unit at the very least should be replaced. Buy another product.

We just purchased a house with a Bluestar range that is less than 4 years old. It's been disappointing, to say the least. There are many problems with the range. The burners do not light, the oven temperatures are not accurate, and worst of all, customer support is unresponsive. The range also lacks basic features, like convection cooking. For $13k I expect more. We now have to replace the range with something that can actually be used in homes for people that can cook.

We’ve had our eight burner range for 10 years and have had nothing but problems with it since early on. Customer service is a joke. You would think spending $14,000 on the range would entitle you to proper customer service, but it does not. You were also think that it is constructed well, it is not. I would go with another high-end brand, then blue star. I tried to share this with Blue Star today, but was put on hold for over a half hour.

I purchased a 36” platinum stove in February, because i was told the price was going up 10% in March. ( now they say it’s going up in October). They would not sell it to me direct, and told me who to call to buy it. They shipped it across the country to the wrong address. ( I only live a couple hours away). Bluestar said they had nothing to do with it, even though they told me where to buy it, and would not help me. Then it finally showed up damaged and missing the hood in August, six months after paying for it. Again bluestar claimed they had nothing to do with it and i had to work it out with the shipper and the distributor. I refused the damaged range. Then the distributor asked if i would take it back and they would refund some of my money and fix it for free. I agreed. When it can back i fixed all the damage except the bent and broken parts myself. And temporarily hooked it up to test it. (Still did not have the hood for a proper installation). It worked one day then the oven quit working. Again i called bluestar and they refused to do any warranty work “ because it was not installed by a licensed installer “ ( which you cannot do without the hood, and they already agreed to fix it). After many phone calls and emails i was put in touch with their regional manager who assured me that it would be fixed by his best technician. Instead he kept messaging me to try this, and try that, even when i kept telling him that it does not work right. That it did for a day. I tried some things as suggested by their tech and was able to get the oven to light, but it will not come up to temperature. It’s now October. 8 months after i have paid for the range and put many hours of my labor into a range that i was assured,(even wrote a contract stating so) that would be fixed for free. Now they are telling me that it’s normal for the oven to not come up to temperature, because it is so big. And I still do not have a hood. For $10,000 i expect more than a broken oven and a stove top that you cannot use because you do not have a hood to go over it. And the range had striped threads on several bolts. Poor fit and finish throughout. Plastic folded in the sheet metal bends that could not be removed. Just incredibly poor quality for this much money. I am incredibly disappointed as i am sure anyone would be. Stay away from bluestar. They are very expensive junk with zero customer support.