BluelandReviews of blueland.com

The products are great, but if you need to speak with customer service, forget it. They don't have a phone number and don't respond to emails. I was accidentally signed up for autoship and they sent email stating order was being prepared to send to an old address. I couldn't get hold of anyone to see if we could cancel or re-route the shipment. Although I love the products, I'm going to a business that actually cares about their customers.

I was on your commerce store and to be honest it looks like a "go daddy" website beginner. My wife is nuts about products like yours but the navigation on your site is horrible. Tell Mr. Wonderful he needs to pay your company more attention. I would have bought but your product segmentation is abysmal

I wanted to like their products, but it is the worst glass cleaner I've ever used - might as well have cleaned it with plain water. On top of that, it streaks and leaves a haze. If their glass cleaner is so poor, I can only imagine that the rest of their products are ineffective as well. Throwing the whole system out. I can't worry about whether or not my kitchen countertop and toilets actually got clean.

My order was delivered on Nov 14th, and I opened it on the 16th. I emailed them right away to let them know I was missing a Foaming Hand Soap refill tablet and a Multi-Surface Cleaner refill tablet. The tin for the Laundry Detergent also had two dents in it, and the toilet bowl cleaner tablets were completely crushed. Blueland’s customer service was excellent. They were very responsive and sent out replacements the next day. They did ask for the batch numbers from the tablets that did not survive, which I provided on the 19th. The replacement items arrived on the 23rd. Overall, the replacements arrived within about a week and without any hassle. My order was for a Clean Suite Kit, which included: Foaming Hand Soap (1 Forever Bottle + 1 Refill Tablet) Dishwasher Detergent (1 Forever Tin + 60 Refill Tablets) Free & Clear Laundry Detergent (1 Forever Tin + 60 Refill Tablets) Toilet Bowl Cleaner (1 Forever Tin + 14 Refill Tablets) Powder Dish Soap (1 Forever Shaker + 1 16 oz Refill Pouch) Multi-Surface Cleaner (1 Forever Bottle + 1 Refill Tablet) Bathroom Cleaner (1 Forever Bottle + 1 Refill Tablet) Glass + Mirror Cleaner (1 Forever Bottle + 1 Refill Tablet) Unfortunately, the products themselves were well below my expectations. There were no instructions included in the box, so you are simply given tablets and expected to know how to use them. I had to resort to YouTube to find basic guidance for several of the products. Overall, the powders and tablets were consistently weak. I would not recommend purchasing from this company unless they begin including clear instructions and significantly reformulate their products. Hand Soap: Very little foam and an overly thin consistency. Unpleasant to use. Glass Cleaner: Extremely weak and less effective than a basic water and vinegar solution. Dishwasher Tablet: Required a hot wash cycle to dissolve properly, which ended up warping some of my plasticware. Toilet Bowl Cleaner Tablets: They foam up and smell nice, but the cleaning performance is comparable to using a small amount of bleach, which makes them poor value. Multi-Surface Cleaner and Bathroom Cleaner: Far too diluted. These might have worked if they were much more concentrated. To top it off, I received six or seven follow-up emails asking me to leave reviews on various sites. I initially chose not to, given the poor experience, but the repeated requests became excessive.

I’ve been a loyal customer for years but their customer service is horrific, they will not fulfill an order I paid for and will not get back to me. Give us a phone number to call. I ordered off of Amazon cause I need cleaning products right away. I still want to use your products but I will never order from your website again. Please refund BL4612495 - I am also talking to my bank since I cannot get blueland to answer me. I’ve also filed a complain with the BBB. Give a phone number to call!!

The hand soap pumps are abysmal. They break so easily after just one time filling up the jar. It’s happened twice now with the two glass jar/pumps I have. Shocked at how wasteful that is considering it is all plastic. Tried for 45 minutes using anything I could find online to try and fix them but no such luck. Please do better.

The shipping/delivery amount of time was very delayed and the partner company that delivered the order uses unprofessional and incompetent drivers who are the final component of getting your order to you. Big hiccup in actually receiving order from the delivery driver which caused further inconvenience and little confidence in the shipping to delivery process.

Customer service is non existent. My order was delayed and took an extra week. No response from customer service regarding this. I had to buy dishwasher and hand soap elsewhere because it ran out. I thought ordering a week ahead of time would be enough. Also, their foaming hand soap pumps are terrible. They last through one fill. Then when you refill the soap they no longer work. Make it make sense! I can use a Bath and Body works plastic pump over and over again, so I’m not sure why these are such a problem? Also, I contacted customer service about this as well and haven’t heard anything..