Bluegreen VacationsReviews of bluegreenvacations.com

We were offered an "all expenses paid" 3 day stay at the Fountains in Orlando from Bluegreen Vacations for them to try to sell us a more expensive timeshare. I was never told that we were going to be charged "marketing taxes" for our stay. I was informed that this trip was zero cost to me after we purchased a timeshare from Bluegreen Vacations other than the $100 incidental deposit. I was specifically told there would be no out of pocket expenses for this trip. These timeshare companies continue to charge people for these unheard of hidden charges. I have never heard of a marketing tax nor was I informed there would be one. I have had nothing but poor customer service from this company all within 6 months of getting scammed. This company is deceptive and dishonest, STAY AWAY!!!!!

The resort looks mostly like a scene from the 1970s. The 1980s and early 1990s are definitely calling to get their "luxury" bathrooms back. It is trapped in a complete time warp.Worse than the outdated look is how Bluegreen owners are being treated since Hilton Grand Vacations (HGV) bought out the company. Owners are being cornered into aggressive sales meetings and forced to financially buy into the HGV Max community. If you refuse to pay more money to upgrade, your club fees are raised, and you are restricted only to the original Bluegreen resorts. While HGV slowly updates properties, Bluegreen-only members are being pushed into shoddy, neglected rooms. Other owners I spoke with are experiencing the exact same tier-system disrespect. Why should any consumer put more money into a company that treats its members this way?To top it all off, we experienced a severe ant infestation. I notified the front office, and they promised to clean and spray the villa while we were away. They failed miserably. The ants came back with a ferocity. My adult daughter even found them crawling inside her clean underwear. This is disgusting, disrespectful, and completely unprofessional.

I purchased my Bluegreen Timeshare with the hopes of providing a great travel experience for my family. However, it has been disappointing. The point system is incredibly restrictive, making it nearly impossible to book places that we actually want to go during the time that we can travel. Also, the maintenance fees continue to go up, without explanation. The worst part is the relentless pressure from their sales team. Every time you travel, they pressure you to attend meetings where they make you feel like what you currently own is pointless unless you upgrade and spend more money. It has gotten to the point where we actively seek out resorts without sales offices to avoid their high-pressure meetings. I would think twice about this company.

I signed up for a Bluegreen Vacations promotional package that included a heavily discounted two-night stay in exchange for attending a timeshare presentation. After booking, I received text messages with instructions for the tour, including directions to use valet parking and check in at the presentation location. On the day of the presentation, I was delayed by traffic and road construction and arrived approximately 20 minutes late. I communicated this ahead of time and was told that it would not be a problem. When I arrived, I checked in and waited for my assigned representative. Instead of discussing the presentation, the conversation quickly became focused on my income. I provided the income from my most recent tax return, but that was not accepted. I was repeatedly asked about my current income. Because my current income was lower than the amount the representative said was required, I was informed that I did not qualify for the presentation and, therefore, would not receive the promotional vacation benefits that had been offered. What was most frustrating was that this qualification process happened only after I had already signed up, traveled to the location, and followed all of the instructions provided. The promotional materials and qualification information I saw did not make it clear that my eligibility for the presentation and associated gifts would ultimately depend on a higher current income threshold than I believed was required. I do not have an issue with the sales staff themselves, who are simply following company policies. My concern is with the way the promotion was presented and administered. If Bluegreen Vacations intends to market these offers only to people above a certain income level, that requirement should be communicated clearly and prominently before customers commit their time and travel to attend. The experience felt like a waste of time and left me disappointed with the company's transparency. Fortunately, I learned this before spending any additional money with the company.

I gave 2 stars because I like the bluegreen properties, but the experience of dealing with trying to get a day pass has always been less than fun. In our 20 years of being owners, we have only been able to get a day pass once. We were at Harbour Lights in Myrtle Beach, walking around to try to find out where to ask for a day pass and saw one of their pools had NO guests using it, so we thought we would definitely get a day pass (as silver level owners at an empty pool). We were told "no" because the resort was at 90% occupancy (with a pool where NO guests were). Disappointing that common sense is not common.

We stayed in Shorecrest Villa II in North Myrtle Beach. The carpet was very dirty along with stains on sofa and mold in bathroom shower. This facility needs a deep cleaning and upgrade.

My wife and I went to the Bluegeen Vacations meeting in Panama City Beach, Florida on Dec 31, 2024. The people were very nice and the sales reps were pushy and seemed to be nice. We told them we didn't want to buy anything and wasn't interested. They kept offering more benefits and we reluctantly accepted. I wish we had read these reviews first. We executed the cancellation option when we got home.

I HATE timeshare companies and normally steer clear. Nonetheless I let myself get talked into buying a $199 3-night stay with BlueGreen Vacations. My experience booking the stay was awful. They are not transparent, communications are unclear, they don't answer questions, don't give written instructions, don't keep a two-way communication log, and generally give you the runaround. Pretty much bait-and-switch. Wish I had performed due diligence before dealing with them. After spending a frustrating week trying to get straight, consistent information from them I looked online for an email address for them; didn't find that but did find Trustpilot and read all the horrible reviews of them, warning people to STAY AWAY! Hence forward I will always check with Trust Pilot before doing business with a company. I wanted to cancel my trip and get a refund and wasn't getting anywhere until I finally connected with an upper-level customer service person. She asked why I wanted to cancel; I cited all the problems I'd had and then mentioned all the negative reviews posted on Trustpilot. Bingo, I immediately got a refund. Thank you Trustpilot!