Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
693 reviews
BlueflySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop luxury fashion at exceptional prices, with a curated selection of designer apparel, shoes, handbags, and accessories from Valentino, Gucci, Prada, Jimmy Choo, and more.Experience seamless shopping, fast shipping, and customer-first service while elevating your wardrobe with luxury at a great price.
Bluefly (bluefly.com) has 693 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
693 approved reviews, newest moderated first
Order was handled promptly. Refund was processed quickly
By Estu B.
Response from Bluefly· Feb 18, 2025
Thank you for your feedback! We appreciate your support and look forward to serving you again soon! Best regards, The Bluefly Team
Thoughtful, detailed, resourceful, interested in improving their processes if needed
By fwa
Response from Bluefly· Feb 18, 2025
Thank you for your feedback! We’re always looking to improve and appreciate your input and we look forward to serving you again! Best regards, The Bluefly Team
I was impressed with the customer service and quick response with a question I had. When my order arrived, the quality was excellent. I am very thrilled with it and with my Bluefly experience overall. Would definitely purchase again.
By Meg S.
Response from Bluefly· Feb 18, 2025
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with both our customer service and the quality of your order. It’s wonderful to know that you’re happy with your purchase, and we can’t wait to welcome you back for your next shopping experience. We truly appreciate your support and look forward to serving you again! Best regards, The Bluefly Team
I ordered shoes for vacation and I paid for expedited shipping. Unfortunately my shoes didn’t come on time. Bluefly was apologetic and also issued me a refund for the shipping. I do appreciate that but I wish my order came on time.
By Tanika W.
Response from Bluefly· Feb 18, 2025
Thank you for sharing your feedback, and we sincerely apologize for the delay with your order. We understand how important it is to receive items on time, especially when you're planning for a vacation. While we're glad our team could address the shipping issue and issue a refund, we completely understand your disappointment. We're continuously working to improve our delivery process, and we hope to provide you with a better experience in the future. Best regards, The Bluefly Team
I inadvertently returned multiple Items in the same return box that should have been sent separately to respective vendors and blue fly customer service representatives tracked down my shipment and sent the respective items where they should go so I could receive the proper refund. Thank you so much for your patience and diligence with this error in my part.
By Julie J.
Response from Bluefly· Feb 18, 2025
Thank you for taking the time to leave us such thoughtful feedback! We’re so glad our customer service team was able to resolve the issue and ensure your items were sent to the correct vendors. We understand that mistakes happen, and we're always here to assist and make things right. We truly appreciate your patience and are happy we could help you get everything sorted. Looking forward to serving you again! Best regards, The Bluefly Team
Do not do business with this company! If it was previously reputable, that has changed. I ordered a $100 pair of jeans 26 days ago. I still don’t have the jeans and I’ve exchanged approximately a dozen emails with Bluefly customer service trying to get a resolution. They’ve made a bunch of excuses, pointing to the USPS and the third party vendor who allegedly sent the jeans, but the bottom line is that Bluefly thus far has refused to refund my money and has not located the package. The tracking clearly indicates I never received my purchase. My only recourse now will be to report it as fraud to my credit card company. Please save yourself the heartburn and DO NOT do business with Bluefly!
By Lindsay D.
Response from Bluefly· Jan 27, 2025
Thank you for sharing your feedback. We understand how disappointing it can be to wait for an order, especially when it seems to have gone missing. Please know that this is not the experience we want for our customers. We want to clarify that your refund has already been approved and we are actively working to resolve this issue, however, we ask for a bit more patience as we work through the necessary steps with our third-party vendor and USPS to file your claim. These processes can take time, and we’re doing everything we can to expedite them for you. We regret that you feel this has taken longer than expected and we assure you that we are committed to getting this resolved as quickly as possible. Thank you for your feedback and your understanding as we work to resolve the situation.
The customer support team was very helpful getting my return processed. They even followed up to ensure I was satisfied.
By T E.
Response from Bluefly· Feb 18, 2025
Thank you for sharing your experience! We're so glad to hear that our customer support team was able to assist with your return and follow up to ensure everything went smoothly. Providing excellent service is our top priority, and we appreciate you recognizing our efforts. We look forward to assisting you again in the future! Best regards, The Bluefly Team
Very helpful and supportive with a return issue due to USPS handling, no fault of Bluefly.
By Teresa E.
