Blue Fang Solutions LLCReviews of bluefangsolutions.com

Yall locked me out im deleting my account yall suck

Edited: Just saw that I had a prior 5-star review from my first dealings with them. Welp, so much for that. Also they offered me an additional month of service to compensate me for the hassle. I accepted, but when I discovered this morning that the server was still wrong I decided to just shut it down. Started an Ark server with their Silver support tier at 130PM central time on a saturday. Put in a request for mod installation and some server tweaks. I was ignored, didn't have my ticket addressed until I requested a refund well over an hour later. They finally got moving at that point, but did not successfully install the mods I requested because they claim that primitive plus is not compatible with mods. They also stated that some of the tweaks I requested were not part of their Silver support tier. At this point I requested the refund again, as it had been well over 4 hours since I initially purchased the service. I was at that time informed that because I was an existing customer they would not honor their 72-hour guarantee. After some back-and-forth I gave up. The server still was not configured correctly, the customer service was poor all the way through, and I recommend looking elsewhere

Servers are more expensive than other providers yet performance is worst i saw (Used 3 other providers before). Customer support is a joke definitly worst slowest most unresponsive customer support i experienced. They limit world sizes below 7DTD normal setings so you pay more than other providers and get less and at worse performance.

Blatant bait and switch tactics. They sold a server that they didn't have the appropriate hardware for. They admitted this in the service tickets and they suggested I lower the playercount for the server or pay 3x more for a dedicated box. I said I wanted a refund, they declined. Hoping a charge back will go through as they are operating very unethically. EDIT: Upon seeing that I filed a dispute with paypal and gave them poor reviews, they cancelled my account and took all the funds associated with my purchase. I have filed a complaint to the FTC as well as the BBB. EDIT 2: To their response: Their representative acknowledged that the hardware they were hosting on was insufficient to host an 80 player server. They are the ones responsible for delivering the service, not the game developers.

I ordered service for an Ark game server, I saw they added two things since last I order one. – Automatic Server Restarts (server reboots if it crashes) – Automatic Mod Manager (mods checked and updated upon server restart). This is puffing at its finest... They allow you believe in more than it is and then will argue you didn't do proper research. I have found several complaints in which Bluefang always turns on the customer. They are in to getting your money not providing a good serivce in which customers recommend to others because of the professionalism of the staff. Josh, a partner and head over billing was unwilling to try and assist me until I pushed back and informed them I was going to let others know. I went as far as to ask for a prorated or even partial in order to recoup a small portion of my money. The only thing he would offer was an other service, Which would be fine if you could schedule your own updates, restarts, custom rcon commands. If you could change your own map, startup script. The autoupdater they do claim is nothing more than what the Ark devs has already made available in recent updates (which may or not work, Steam.) No auto server backup, No one click serve wipes for new runs. No simple ark server map installs. No mod workshop, one click installs. The only control you have is: Restart, start, stop, ftp and steam update (THAT is all). I will say this, Craig and Tracy (support) are quick and very helpful. I wish I could rate the support different, but when I saw how pointed and crossed arms Josh was it's a 1 star all the way. For someone in billing customer service, you get the impression all he wants is the money not a satisfied customer to boast the company. Simply they are not worth (IMO) the money nor hassle. Do what I failed to do, look around GTX, server blend, havoc...All much better that Blue Fang Solutions.

does not have mod support.they can only setup basic server for game . ticket times are great. paid for high cpu and yeah its high cpu running 90% almost all the time filled with lag .If you do get a server here jose or brad are the 2 that you should talk to .TS3 for support also but never get pulled to ask a question even if you put a ticket in .