Shockingly poor customer support. Completely ignored for over a month after agreeing to a refund.
I originally opened a support ticket for my Blue Compass Boom Arm on 10 October 2019, and after being approved for a replacement, I spent 2 months waiting for said replacement with no ETA the entire time. At the start of December I complained that it's taking too long and I can't be expected to simply wait an indefinite amount of time with no ETA on inbound stock. I got a reply from Randall B. who said he could refund my payment instead, since they still had no idea when stock would arrive. I immediately accepted and provided my payment details. It's now been over a month since I agreed to that resolution and I have had absolutely no reply since then. I've tried replying to the ticket multiple times over the last month, but no one is checking it. I've tried tagging Blue Microphones in a post on Twitter and no-one replied, even though the person managing the account has been online regularly since then. I've tried opening a new ticket requesting that my other ticket be checked and replied to. I tried sending a direct email but it was instantly rejected via an automated response telling me to open a support ticket... This is the absolute worst customer service experience I've ever had from any large company. No customer should ever have to try this hard just to get a reply from the company. I waited patiently for months without an ETA, and when we finally agreed on a resolution I've just been completely ignored. I just want someone to process my damn refund that's now a month overdue for my 3 month old ticket. Do not buy this company's products unless you really enjoy having your time wasted. UPDATE: It has now been 4 months since I opened the ticket and 2 months since I agreed to a refund of my payment, and I've only JUST NOW received my refund through some questionable website called "TransferWise". Blue ignored my ticket for an entire month after I agreed to a refund, I had to open a new ticket just to get them to reply to my original one. They responded with "We have now submitted your refund for review, it will take 24-48 hours to be approved." I didn't receive any refund or confirmation after that and they once again went silent for another month. I had to open ANOTHER new ticket and make an international call to their call center to have someone respond and action the refund. In the end the people managing my ticket never apologised or explained why they were dragging me through the mud for so long, probably because there's simply no excuse for their rubbish behavior over the course of 4 months. No refund/replacement should ever take that long. AVOID THIS RUBBISH COMPANY LIKE THE PLAGUE.
By Tim S.