Blue & CreamReviews of blueandcream.com

I don’t usually write reviews, but this experience was genuinely so disappointing. I ordered a dress that showed as in stock, only to be told later it was sold out. I then had to reorder it myself, pay an extra $60 for overnight shipping, and the delivery was still delayed. Throughout the entire process, I was left chasing updates and received little to no communication. Mistakes happen, but the lack of accountability and customer service was incredibly disappointing.

They don’t allow returns, have bad customer service (took a month to reply), and low quality for the cost. Waste of time and money

I ordered a product that was on sale on the manufacturer’s website for $100 less than Blue and Cream. Instead of stopping the shipment, I requested a price match. They did not respond. I asked the cancel the order 3x. They did not respond. When I received the shipment notification, I emailed again asking them not to ship. They did not respond. They don’t have a phone number. No one answers the phone at their physical stores. Their return policy is horrendous. I do not recommend buying from them.

Don't trust the positive reviews. I ordered a very rare shoe in a size 10. It was the last pair. They took my money and never shipped it. They re-listed the same shoe for $800 more dollars 2 days later. Emails have gone unanswered. I will be filing a police report and seeking legal action.

We love this store! Shop here all the time and it’s always great, with a fabulous selection. Their own line of clothing is also great.

I bought a pair of $450 pants. When they didn't fit I returned them. They gave me no refund, no credit , AND they kept the pants. This company is the worst.

Worst customer experience I’ve ever had in a shop. The store manager literally threw us out of his shop! I copied this review on several platforms, hoping future clients see it and run away. We were coming back after having bought a pairs of sneakers for my husband, and realizing that they had charged us for a pair of Airmax 95, instead of Airmax 90. Already pretty annoying, let’s say mistakes happen. The manager refunded the difference, but after bad surprise number 1, came bad surprise number 2: they charge $190 for that pair of Nike, instead of $145 in a Nike store in Broadway. That’s crazy!! While I fully understand the need to have a margin as an independent store, a €45 price difference is insane. We asked for a refund and this is when the manager literally started shouting at us. I see in the comments that exactly the same thing happened to another client last year, and similarly the manager became very aggressive and asked them to step out of the store. I’ve never seen this before anywhere, and I’m shocked that this could happen particularly in New York where customer service is generally impeccable. You should learn to calm your nerves, sir. As a sales person myself, it happens to me to be in a disagreement with a client. But under no circumstance would I ever shout at anyone.

Scammer. Horrible boss