BlockstreamReviews of blockstream.com

Bought a cold-storage device at the standalone price, then saw the same unit in a discounted package. I asked for a return on the first order and placed the package order. Their policy does say no returns for preference, which I accept as written. What I do not accept is the response. After I asked about the first order, support told me, in substance, to forget about a return. No offer to apply the package price to the original order. No distinction between an opened device and a sealed one. Just a refusal. If you are fine paying list price and never needing help after checkout, order from them. If you might need a price adjustment, a sealed return, or a straight answer, buy somewhere else. I will not order from them again.

My Greenaddress gone, now it's these people. Can't even be bothered to have an online presence. I do not trust these lot as far as I can throw them and willing to take the loss. No effing way.

Es ist mir unmöglich den Jade Plus venünftig zu installieren. Nichts funktioniert. Ich habe schon püber 15 Hardware Wallets installiert. Das Ding geht gar nicht. Scanning des QR Codes unmöglich. Nie mehr Blockstream! ELEKTROSCHROTT!

Keep in mind that I am writing this review after 1 day getting a brand new Jade Plus. Setup: On the website they position Jade Plus as FULLY Airgapped wallet, which in mind of normal peron means that you don't need anything but your wallet to interact with network - well in case of Jade it's not completely true. To use in AirGap mode you have two options to login: Option 1. Every time you need to unlock Jade, you have to go to BS verifier and verify your PIN there, it will give you back QR code which you scan with Jade and so unlock it. Problem here: I am not AirGapped completely, I still need some other service provider to access my keys. So let's imagine if BS web-server fails - well sucks to be you then:) Option 2. QR Compact Seed - your wallet will generate you QR code which represents your seed phrase. They give you a special paper template in the box to draw it down. Then every time you need to unlock the wallet you have to scan this QR code to unlock. Problem here: Well literally why don't I just carry my seed in my cardholder, it's literally same isn't it? BTW: During this QR Seed setup (it takes quite a time if generating 24-word seed), it just ran off battery. Of course it didn't remember the state of setup, so now I have to try again but already with 12-word setup, because the paper for 24 is wasted:) Bluetooth connection: Only in native Green app. Of course Sparrow or Electrum never heard of Bluetooth connections, bruh. What is left? Well USB direct connection or use a USB flash drive. Anyway it is a direct medium connection. You setup QR PIN and BS verifier fails/companny passes away - well I hope you have your seed stored, get a new wallet, not Jade this time pls. You setup Bluetooth and BS app fails - same. You setup QR Seed unlock - be ready to have compact version of your seed by hand every time you have to do something. If someone captures it - recovery of this QR is doable by average student who passed basic cryptography course. Now let's sum up what we have. For $160 you are getting USB wallet with primitive functionality(desing and quality of materials are outstanding, cannot say anything bad about it). But hey, for $60 you also can get a USB wallet with pretty desingn - Trezor. So I am a lot dissapointed in here. And hey, I have been doing research for a while, I did not just click on "Buy" on the first page indexed for "btc cold wallet" in google. Literally those things are not to be found scrolling Jade overview. I have only discovered the mechanism after digging into documentation. So be aware what you are buying:)

No returns for any reason including a broken product.

This Hardwallet is a nightmare. Cable connection: double usb type c. Where do I connect it on my pc?! Bluetooth connection: good luck. QR connection: the qr code is too little, impossible to get read.

Blockstream has arbitrarily blocked my Assets. Several times, I have respectfully requested to release them however I have received no solution. It seems to be I have been a victim of a crime like fraud or theft.

DO NOT TRUST YOUR MONEY HERE THEY ARE BEYOND ME NEGLIGENCE. I could give them zero stars I would. Their customer service is disgustingly non existent. I hesitate to even use that to define what they consider a suggestion that they might answer in a week maybe two regarding serious transaction and I'm account issues.