Customer service
Customer service, Michelle, easy to work with, assembly straight forward, all parts identified with removable labels, fireplace has variety of settings for heat, display options via the provided remote control.
By Bill C.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
782 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Blazzing Fire has over 100 years of combined industry experience. We are one of the Midwest’s largest Fireplace and Hearth companies and we search the nation to find the very best in the Fireplace, Chimney, Outdoor Living and Hearth world to bring you a broad selection of quality items.
Blazzing Fire (blazzingfire.com) has 782 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
782 approved reviews, newest moderated first
Customer service, Michelle, easy to work with, assembly straight forward, all parts identified with removable labels, fireplace has variety of settings for heat, display options via the provided remote control.
By Bill C.
Blazzing Fire was very helpful. They answered my questions on the first call, were very knowledgeable about their product and in helping find the correct gas logs for my fireplace. Shipping was fast and everything I needed for the install was provided.
By Dan L.
Very Satified!
By Valued Irene B.
Super nice customer service! Fast delivery! Easy installation, and when we decided not to use the trim kit, the return was super easy!! We LOVE our new fireplace!! Highly recommend this company & their products!
By Valued C.
Great Customer service!!
By Valued Customerjeff G.
Great burner, good looking. East fit.
By Ed B.
Great fireplace. Looks amazing and runs perfect. Definitely 5 stars, just wish it was a tad quieter is all
By CG
Amazing experience. I was hesitant to purchase at first because I had never heard of this company, but they went above and beyond. Fast shipping, lower prices than the other sites I was considering. When one of my logs arrive broken, they immediately shipped a replacement. Highly recommend
By Ginnie T.