They replaced it no question asked when…
They replaced it no question asked when I showed them a picture of the broken headset, exceptional customer service, and very speedy with responding
By Teri S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
92 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elegant like Black. Minimal like Gray. We prioritise on curating and bringing premium technology to our customers with a minimal and seamless experience and embody sophistication and simplicity, offering a curated selection that complements your lifestyle.
Black&gray (blackandgray.co) has 92 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 77 reviews with 5 stars · Clear filters
They replaced it no question asked when I showed them a picture of the broken headset, exceptional customer service, and very speedy with responding
By Teri S.
Great product and great customer service
By Josh T.
The extra discount made me happy. Ordering was a breeze.
By david Z.
My headset broke and the return was so so easy. They were very understanding of breakage
By Carla
Great company to work with.
By Alan G.
The headset is fantastic and lives up to its reviews. When I had an issue the company and it's supposed staff was extremely helpful and so kind. Totally unlike most customer services. Definitely recommend them.
By Chris W.
Easy to order can’t wait to try it out
By brandon B.
Customer service was amazing, very quick response and problem resolved. The brand stands by its word 100%
By David S.