Can't reset master password
Can't reset master password, so goodbye all saved passwords.
By Private
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
359 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.
Bitwarden (bitwarden.com) has 359 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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Can't reset master password, so goodbye all saved passwords.
By Private
I'm clad 82% are having a good time. For me it is an entire disappointment. Cannot import multiple logins and expect them to work. Cannot use autofill the way I have been used to elsewhere. Instructions are very outdated or at least what I am seeing does not match what they are showing. Have spent multiple hours and including dealing with "support?" just to be sent to outdated instructions. Another password manager bites the dust.
By Penny L.
extremely poor HR, mediocre
By jlang
All my authenication codes disapeared from the BitWarden Authenticator App when I synced with the Bitwarden Password Manager (after being prompted to sync by a pop up message the app). The codes didn't go into the password manager & I lost access to all of them. Bitwarden have no live chat which was not ideal, as this meant we had to email back & fouth about the issue ...which took days. In the end support were unable to help anyway.
By Toni
Product is prima, maar bij het aanpassen van mijn email ivm rebranding ben ik zonder waarschuwing door het systeem uitgelogd op elk apparaat. Even vergeten dat mijn wachtwoord in de wachtwoordmanager zat en support helpt nergens bij. Das pech, wachtwoorden weg!
By Stefan
DO NOT purchase this app if you ever happen to lose or damage your phone and can't access the two-factor auth app that contains the authentication codes for the bitwarden site. This outfit CANNOT and WILL NOT help you regain access. You are basically SOL if you lose/damage your phone that had the two-factor authentication set up for the site. The only way out of it is to cancel you subscription and then delete all your data that exists. Totally unacceptable.
By Todd O.
Awful application. I'm sure I enter the correct email and master-password, but it doesn't work. I lost all my passwords, delete this application from my phone and will never recommend anyone to use it. Spent a lot of time trying to log in... don't download this application!!! and don't trust them your information
By Yuliya M.
Saftladen. Funktioniert nicht
By Johnson