Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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359 reviews
BitwardenSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.
Bitwarden (bitwarden.com) has 359 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 64 reviews with 1 star · Clear filters
Look. Found a duplicate charge on our enterprise licensing ledger during a routine audit in Midtown. Reached out to their support desk, and they immediately demanded raw credit card details over email. Frankly, radio silence ever since. Terrible vendor protocol for any serious firm handling client data.
By Jean
Have been using it for a long time... but basically only as a vault. All the other options were to complicated or simply didn't work (for me).
By Rene
This extension stopped working all together in the space of a few days last year. Being disabled and with bad vision (worse then before surgeries) I just stopped logging in to sites and lived without online accounts for a few weeks. I kept Email open 24/7. The worst part was the 'technical support'. I got jerked around for a few weeks with a preposterous back/forth -- which was likely meant to get me to just go away. The crash and failure of Bitwarden was SO FAST there just wasn't time to react. I ended up deleting Bitwarden and Firefox's password manager kicked in and did a very good job. Bitwarden has ZERO answer to reCAPTCHAS. ----------------------------------------------------------- Now get this: My Bitwarden was set up by a VA Accessibility Specialist in GA. Worked great for a long time. When it quit working I was helpless. I did without online accounts for several weeks. My inability to fix the problem with phone support led to questions whether I can live on my own successfully. They urged me to go to a group home -- again. I stopped using the Accessibility Specialist and went straight to Bitwarden. The back and forth went on and on and on. It was like dealing with an incompetent 'support' call center in India. I BARELY talked my way out of being screened for a group home, which is good because I don't want them to try as things would get very ugly and physical very quickly...
By Chris L.
des f1ls de put3
By Prokko
The app is way over complicated very confusing to use even though I purchased a one-year membership I deleted the account and canceled the app off my phone immediately stay away from this thing it's no good
By DALE H.
Refuses to send a verification mail to my Gmail address. A legit address I have had for more than 20 years.
By Nico V.
Expérience catastrophique. Je mets mon mot de passe, on me dit que c'est incorrect. Je le réinitialise, même résultat. Impossible d'accéder à mes comptes. Un gestionnaire de mots de passe censé simplifier la vie qui devient la source de stress numéro 1. Interface peu claire, support inexistant. Zéro étoile si c'était possible." je ne recommande absolument pas !!!!!!!!!!!!!!!!!!!
By Rénove A.
cant use it with linux and windows at the same time Deleted all my passwords at once, i was lucky my browser had them saved
By leon A.
