Great experience!
Took care of my problem in an acceptable amount of time. Support was very helpful, understanding, polite, and patient.
By John M.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
359 reviews
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With an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.
Bitwarden (bitwarden.com) has 359 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 260 reviews with 5 stars · Clear filters
Took care of my problem in an acceptable amount of time. Support was very helpful, understanding, polite, and patient.
By John M.
For me, the most important thing is trust. I trust Bitwarden. It's a free application but I wanted to be a paid customer and paid for it. They are humble guys, they do not charge you a fortune. I trust and like this software. I think I've been using for 2 years and I had no single frustration with Bitwarden.
By D.I.Cakir
Eccellente servizio, efficiente ed economico 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
By GENNARO
The best value purchase you can possibly make, will use for life!
By Adam O.
They have great customer support, a solid OPEN SOURCE password manager product, and lots of flexibility in how you use it.
By Noffie
Bitwarden has been the best. If ever I have a question they are quick to answer.
By Kirk D.
Had some concerns about unexpected behaviors on my iPhone where Bitwarden password search popped up. I found a contact method on the Bitwarden site where I could submit my question by email. I was pleasantly shocked the receive a reply within an hour with useful answers to both questions I asked. I was able to resolve my issue immediately.
By Bill J.
I am quite pleased with my recent experience with custom support. The support I received, via email, seemed to genuinely strive to make sure my issue was ultimately resolved. My issue was with the poor Help documentation given for attaching a file to Bitwarden vault, which is not intuitive.
By Tim