Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
466 reviews
BittrexSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bittrex is a next generation crypto trading platform built and operated in the United States by crypto enthusiasts with extensive development and security background. We have over 50 combined years in the computer industry at companies like Microsoft, Amazon, Qualys, and Blackberry and have made careers developing secure and scalable software.
Bittrex (bittrex.com) has 466 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
466 approved reviews, newest moderated first
It's taken over 3 weeks to get a response from the support team and I have tried to complete my verification dozens of times in different environments at different times of day. I'm going to close my account as this is just too much hassle. There is no clue to indicate why my selfie is not acceptable.
By Edward
Mon compte est bloqué et le support ne répond pas. Bref, j'ai l'équivalent de 1000 € bloqué chez eux. Tout bénéfice pour ces voleurs. MAJ: Le support m'a contacté (enfin !) et après une petite galère j'ai réussi à activer mon compte.
By Christophe D.
It cannot be normal that a creditable business cannot respond to a customer after two weeks. This proves the need to bring Bittrex under a regulatory body.
By San H.
Lost almost half an eth, months ago and haven't responded to my support ticket, great job guys
By Paul B.
Well, I have been using Bittrex/Bittrex Global for several years. I was an American expat living abroad. Due to the pandemic and the timing of my travels, I have been stuck in the US. Because Bittrex Global does not serve clients located in the US, they disabled my account with my funds in it. Having no job, and a wife and child to with no income, I desperately needed those funds, and I made my situation known to them. After months of back and forth with them giving me lame excuses and telling me to "please be patient", I thought they straight up stole my money. Holding people's money for that long is probably illegal, and I was considering contacting The FBI-cyber crime division. However, they suddenly contacted me last week and enabled my account. To call them a scam is a stretch too far, but they really need clean up and speed up how they deal with customers. Furthermore, there is so much bad publicity for Bittrex Global at the moment. Because of my past good experiences with them, I do believe that they are a decent company overall. But, for the sake of their business, it would behoove them to fix the dismal customer service situation. As for the future, they do have a lot of good coins and apart from this experience, I had never a problem with them in the past. I will probably use them again in the future, but I will NOT be keeping my funds on their platform.
By Jude C.
Geld eingezahlt und niemals im Account gutgeschrieben. Auf Supportticket wird nicht reagiert, absolut mieser Service. Nie wieder Bittrex.
By Olaf M.
US based users stay away from this scam site. They will gladly take your money but if you try to withdraw it back they will make up excuses about how the account you just used to buy BTC isn't valid.
By Brandon Blank S.
This exchange is getting from bad to worse. I log in about two hours ago with Google Authenticator (2FA) code and it's asking me to login again and I have to key in the Google Authentication code too. Poloniex and Binance do not treat me like this.
By Kingston Y.
