Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
394 reviews
bitspin365Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At bitspin365, we offer a high-quality gaming experience that’s accessible worldwide. Wherever you are, enjoy instant cashouts with withdrawals processed in just 10 minutes. Deposits are easy with options like PayPal, and we’ve set high withdrawal limits, starting at $10,000 per week and increasing for our VIPs. You’ll find a range of no-strings-attached bonuses and support ready to help with whatever you need, 24/7 - 365!
bitspin365 (bitspin365.com) has 394 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 7 reviews with 3 stars · Clear filters
Casino działa w miarę stabilnie, ale zdarzają się opóźnienia przy wypłatach. Bonusy są dostępne, ale nie zawsze jasne zasady ich wykorzystania. Obsługa klienta pomaga, ale odpowiedzi czasami przychodzą zbyt późno
By Mariusz
Betting limits are low, making it almost impossible to win a decent amount.
By Jack W.
Oh and playing the bonus if you winOh and playing the bonus if you win you cash out without making a deposit
By David K.
Response from bitspin365· Jan 8, 2025
Hello there, Thank you for sharing your thoughts. We’re not entirely sure what you’re referring to, but let us clarify how our bonuses work and try to assist. If you’ve claimed a free bonus without making a deposit, you can still cash out winnings up to the maximum limit set for the promotion. However, this is clearly outlined in the bonus terms before you begin playing. If you’re looking to withdraw larger amounts, you’d need to make a clean deposit instead of using a free bonus. Deposited funds don’t come with withdrawal limits, ensuring a seamless experience for our players. We encourage all players to review the terms of any promotion before participating. If you have further questions or need assistance, feel free to reach out - we’re always happy to help. Neil
Well I only joined today. When I read reviews here they seem fake. In fact 2 are almost identical. The company also has not claimed it here. That being said every person below was telling the truth about customer service. For one they are real people not AI don't get me started on that subject. Bonus came I've had no ads and it does not say but coins every time I do something. One person said you win on bonus here and I did as I have every casino I go to it's when the bonus is over that I can't win anything. I won 3000 tonight I've played through 2000 of 4009 so 2 grand to go before I'll have an answer in the cash out. One thing does irritate me You can only withdraw 20 dollars max of the bonus winnings you the lose what every left after withdraw I finally win somewhere and I can't have it lol. All all I love it so far. Will post an update
By William A.
Response from bitspin365· Dec 28, 2024
Hello William, Thank you for joining us at Casino BitSpin365! We’re thrilled to have you onboard and look forward to a great journey together. We also appreciate the time you took to read through our reviews. We’re proud of the feedback we’ve received and value the trust our players place in us. Regarding the promotion you claimed, it’s important to note that this was a free welcome bonus, which comes with a maximum cashout limit of $20. These terms are clearly outlined before a player claims the bonus to ensure full transparency. As per the rules, once you reach the maximum cashout limit of $20, any excess balance - whether it’s $50 or $5,000 - will need to be removed. This policy applies specifically to winnings from free promotions. If you had played with a deposit instead, there wouldn’t be any withdrawal limits. If you have further questions or need assistance with anything else, please don’t hesitate to contact us directly. Neil
I played with the free $100 promotion, it has a 30x wager requirement, which I completed and a max cash out of $50, first withdrawal i tried was rejected due to kyc, i sent in my documents and received an email saying my kyc was verified, and any withdrawals would now be instant, so I tried another time to withdrawal and it has been pending for over an hour. The help chat is trying to say it's due to blockchain congestion... I have been using crypto for a while and never experienced more than a min or two of blockchain related delays. Will update if and when my withdrawal is processed
By GG
Response from bitspin365· Nov 25, 2024
Hi, Thank you for sharing your experience, and I completely understand how frustrating this must have been for you. I’m truly sorry for the delay—it’s always our goal to ensure withdrawals are processed instantly, and situations like this are not what we strive for. If you’re comfortable, please share your account details so I can check on the status of your case and ensure everything has been resolved properly. Your feedback is important to us, and I want to make sure we address this for you. Ethan
Everything seemed great at first but then when going through the process for KYC Documents for verification its something I can't understand. They can supposely cash you out almost instantly but before that it takes them up to 3 days to verify you. Which is only two photos your ID and selfie.
By Daniel B.
Response from bitspin365· Nov 25, 2024
Hi Daniel, Thank you for sharing your feedback, and I understand how frustrating the KYC process can feel at times. I’m truly sorry for the delay you experienced—our goal is to process verification as quickly as possible, and 99% of requests are handled within a single day. However, we set a maximum limit of 3 days to ensure every case is reviewed thoroughly. If you’d like to share your account details, I’d be happy to check the status of your verification and ensure everything is in order. I appreciate your patience and hope we can make your future experiences smoother. Ethan
Great experience with Customer Support they were very helpful and polite
By Marsi G.
Response from bitspin365· Nov 18, 2024
Thank you for the feedback! I’m glad to hear our Customer Support team was helpful and polite—they’re here 24/7, every day of the year, to make sure things run smoothly. I hope we can make your next experience even better and earn those extra one or two stars! Ethan
