Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
700 reviews
BitlySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bitly is a leading marketing platform for link and QR Code management, enabling businesses of all sizes to see what’s working across online and offline channels. Powering more than 100 billion clicks and scans annually worldwide, Bitly makes it easy to create, share, and track short links and QR Codes, so brands can find what’s resonating and scale their reach. More than 3 million customers rely on Bitly to connect with their audiences, from global enterprises to growing businesses, including two-thirds of the Fortune 500.
Bitly (bitly.com) has 700 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
700 approved reviews, newest moderated first
The price for a yearly QR code starter plan has almost doubled from last year. Why??? I was not made aware of this price increase so was not able to cancel and I was charged. There is no way of speaking to a human so no chance of complaining or attempting to get a refund.
By B W.
I was a little mad when my link got blocked, but customer support resolved the issue quickly. I'm doing affiliate marketing and using many tools, but I have to say the customer support really did their job—so it's a 5-star from me!
By Black C.
Awful experience! The frontend has a bug that fails to display all the options. I had to pay 35 euros merely to contact support and open a case (which was automatically marked as resolved) since they don't have a cheap monthly plan. The chat is just a bot and is not helpful at all. Stay away for this platform!
By Sam
They are starting to charge for their service, so now unless you pay them the links go to a paid sponsorship page. What a waste of time, I now need to change all my website links. Never again with Bitly!
By Graham T.
As others before me I have a terrible experience. QR codes cant be redirected as the whole service is unstable. I work for a big company, so we are using paid account - no real support, just bullshit. We have campaigns running now and there is no way to fix it as the QR codes are already printed on goods. We will probably even go as far as to sue them.
By Martin J.
They are scammers never join or pay they just robbing people, beware of these organised scamers
By Geenath Sunara S.
I had a terrible experience with this product. It did not perform as advertised and broke within a week of use. Customer service was unhelpful and refused to issue a refund. Overall, I am very disappointed and would not recommend this to anyone. Save your money and look elsewhere.
By Родион Б.
they charge for a year worth of service, but their product doesn't work at all. if you choose to get a dynamic QR code from them, you won't be able to redirect the link, and whatever you have used the QR code on will also not work. It will cost you a lot of time and money to use them. They also do not respond to emails. You will have to contact your bank to initiate a refund. total scammers
By Joe D.
