Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
429 reviews
Bitcoin IRASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bitcoin IRA is the world's first, largest and most secure* crypto IRA platform that allows customers to purchase Bitcoin and other digital assets for their retirement accounts using a 24/7 self-trading platform.Since 2016, Bitcoin IRA has processed over $2 billion in transactions, onboarded more than 170,000 users, and received more than 3,500 5-star customer reviews. Bitcoin IRA has been featured extensively in the media, with coverage in Forbes Magazine, CNBC, and The Wall Street Journal, among other major publications.
Bitcoin IRA (bitcoinira.com) has 429 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 403 reviews with 5 stars · Clear filters
BITCOIN IRA has their act together. Their processes to make things happen quickly are 1st Class. When you call, they answer and move quickly.
By Mark W.
Response from Bitcoin IRA· Mar 19, 2024
Hi Mark, we're so happy to hear you're enjoying your experience! If you need any help in the future, don't hesitate to reach out to us.
I had the pleasure of Lesli Means answering my call. She handled my call so professional and answered all my questions to the T not to mention she was so upbeat and fun Bitcoin IRA is very fortunate to have Lesli on board.
By Francis D.
Response from Bitcoin IRA· Mar 19, 2024
Hi Francis, we really appreciate you taking the time to share your experience and have shared it with our team. If you need any more help, you know where to reach us!
My wife has a bene IRA and Leslie Means was very kind and courteous in getting her issue resolved. The problem was not with Bitcoin IRA but with digital trust. And Leslie got it resolved. Very much appreciated.
By Nancy M.
Response from Bitcoin IRA· Mar 11, 2024
Hi Nancy, thank you for sharing your experience with Leslie! Have a great day!
Every time I need a little assistance with the super secure site - changes, updates, anything (non investment related, of course), the CS team is prompt, kind, thorough and exceptional with their help. Highly recommend.
By Andrea J.
Response from Bitcoin IRA· Nov 29, 2023
Hi Andrea, thank you for taking the time to leave such a great review. We're happy to hear that our security and promptness are giving you a great experience. We appreciate having you as a client and we're here if you need anything in the future!
I needed to transfer cash from a personal IRA to my Bitcoin IRA. I had trouble setting up the transfer and Leslie Means came up with a workaround for my issue. Leslie was so nice, very accommodating and professional and we had it done very quickly. Transferring money in order to make investments needs to be done quickly and efficiently and Leslie Means at Bitcoin IRA was on the ball and got it done. I really appreciate the quick service!
By Craig M.
Response from Bitcoin IRA· Nov 13, 2023
Thanks for sharing your experience with Leslie, Craig! We're very happy to have her on our team and we'll make sure to pass along the message. If you need help in the future, you know how to reach us. Have a great day!
I want to give a shout out to Alex Hill and Leslie Anna Means . Both were very helpful and caring . Alex worked with me to clarify fees and Leslie Anna couldn’t have been nicer to me in helping me with a transfer . I will be recommending Bitcoin IRA to anyone interested in investing in Cryptocurrency and keeping their assets safe.
By D M.
Response from Bitcoin IRA· Nov 6, 2023
Thanks for taking the time to share your experience and recommend us, D M. We truly appreciate having you as a client. If you need any help in the future, we will be here!
Customer Service Representative, Leslie Means was absolutely amazing! She assisted me with all of my questions wit thorough and thoughtful answers. Leslie is extremely knowledgeable and resourceful. I sincerely appreciate Leslie being a great listener to detail and being a well rounded problem solver. Great vibes! Thank you once more for everything. It’s truly appreciated. Sometimes, it’s the little things in life that matter the most. Keep smiling Leslie!!! The word could use more people like you.
By DeAndre D.
Response from Bitcoin IRA· Oct 9, 2023
Thank you for taking the time to share your great experience with Leslie, DeAndre. We've passed along your message to our team and hope you have a fantastic day.
In a word ~ "superb" staff. Inexplicitly, my attempt at changing my email address and password prevented logging into my account at an inappropriate time (during an acquisition). Due to the proactive actions of Leslie Means and the tech skills of Ricardo Esteban Villarreal the problem was quickly resolved. Leslie followed up to ensure that I was able to make trades. What sets these two individuals apart ~ Leslie's genuine empathy (at a "trying time"), her resourcefulness and tenacity; and Ricky's friendliness and critical thinking. I have already recommended BitcoinIRA to a client of our law firm.
By Lee P.
Response from Bitcoin IRA· Sep 18, 2023
Thank you for taking the time to write such a fantastic review, Lee! We've passed along the great feedback to our service team. Clients like you mean the world to us, and we appreciate you putting in a good word for us to your client. If you have any further questions in the future, you know where to reach us. Have a great day!
