Great Customer Service
Great Customer Service
By BW
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
616 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop fresh, affordable bridesmaid dresses online that pop in pictures in colors that complement the wedding palette, starting at $89.Birdy Grey is a direct-to-consumer bridal brand focusing on affordable, on-trend bridesmaid dresses, gifts & accessories for the marrying generation. Solving the age-old pain point around bridesmaid dresses, Birdy Grey helps bridal parties find the perfect bridesmaid dresses that pop in pictures, at prices that make everyone happy. The company was founded in Fall 2017 in Los Angeles by branding and fashion expert, Grace Lee, who brings experience working for top female brands in fashion and beauty, along with Monica Ashauer, Co-Founder and President.
Birdy Grey (birdygrey.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
616 approved reviews, newest moderated first
Great Customer Service
By BW
I only order swatches so far. The first time I order the floral ones they didn't have a floral pattern on them and they resent me new one no charge. Even tho they was only swatches and it got to me within 2 days.
By Raelynne
Dusan was very helpful and looked after my request
By Ciara
Only for the fact that I have a great interaction over chat with help w my refund. Nothin like how it looked beyond the color. Straps in the shoulders are 100% different in the photo and the pockets didn’t line up. Other than the good customer service. That was about it for me. Hopefully maybe something else if better and for me this one just wasn’t it.
By Vie
Ordering was easy and the return process was even better.
By Lisa
Customer service - they were incredible to work with and truly valued the customer's needs. They were so easy to work with as far as returns and exchanges for different sizes. I was so happy with how the company handled our situation with a child who outgrew her dress over the summer!
By Molly
Amé el vestido para mi dama de honor! Se ve hermoso!! Estoy emocionada de que llegue el día de mi boda para ver a mis demás damas utilizar el mismo vestido pero en diferentes colores🩷
By Jeriam
Thank you so much for your help!
By Alane