Great customer service, poor quality mattresss
Great customer service. Mattress qualty poor.
By K...
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
75 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Birchliving is listed under Decoration & Interior.
Birchliving (birchliving.com) has 75 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3 reviews with 3 stars · Clear filters
Great customer service. Mattress qualty poor.
By K...
It was good overall, but after almost 3 months of using it, it gave me back discomfort.
By Nathaniel H.
The logistics is poor. You'll get your bed mailed to you in 2 stages with setup being the 3rd stage. Also, you'll only get a partial refund even if you didn't receive anything.
By Deanna M.