Bioness Medical, Inc.Reviews of bionessmobility.com

For $7000 The gyroscope sensitivity should be adjustable. It fires when I step with my other leg about 30% of the time throwing me off balance. The leg the cuff is on is completely straight when it misfires. Only a medical device company charges $7000 for a $300 device that doesn't work well, then tries to charge you $24 for the app to control it which also doesn't work well.

theH200 i received was defectiveafter initiating a repair ticket with tech support i have sent the H200 in for repair i havent been able to use a funtional divice for about two weeks now i was hopeful the h200 could start advancibg my recovery im trying to be patient fortunately my sales rep and therapist have been very responsive

Well, I wish I could give glowing remarks like others, but that hasn’t been my experience with Bioness. It’s nearly impossible to reach Tech Support, and their claim to respond within 24 hours is not true. I’m waiting to order a replacement control unit for my L300 Foot Drop system, but can’t reach anyone. Of course, I heard from a sales rep who was very eager to sell me a L300 Go system. Based on my very unreliable L300 system, it’s highly unlikely I’ll buy another Bioness system. I got mine in 2016, and have very mixed results with it. When it works, the system helps by lifting my right leg much easier than an AFO. So far, I’ve had to replace the foot sensor ($225), now the control unit ($290), and hope that’s it. I hope it’s the control unit that’s defective because with Bioness, if you buy what Tech Support tells you the part that’s needed, there’s no returns or exchanges. My last gripe: The electrodes were $14 a piece when I got my system, now they are $35 a piece! This system costs $7,900 when I got it in 2016. Had I known they were going to discontinue the model and support for it, I would have pursued a product from other companies. I’ve been very disappointed with my Bioness device, tech support, and the lack of customer service. Note to Bioness: No need to give me a number to call to discuss my concerns. No ones going to answer the phone, and based on experience, it’s highly unlikely you’ll return my call.

I am extremely disappointed with the Bioness L300Go. It is more difficult to use than the older model, especially if you are wearing long pants that cover up the device. It is also annoying that I had to pay $8000 for the original Bioness L300, and now Bioness has stopped supporting it leaving me no choice but to spend $4400 on the updated Bioness L300Go. I was perfectly satisfied with the older model, and it served all my needs. However, against my will, I was given no other choice but to spend additional money on a device I did not need or want.

I have used the cuff for 2 weeks and have experienced muscle weakness in my legs. I will give my legs a rest before I try it again. Hopefully it's only temporary.

The L 300 works as advertised and I"m glad that I became aware of the Bioness drop foot solution However Customer Service needs to be trained in customer service and satisfaction. Unknown paperwork is discovered weeks after a Bioness delivery action was to take place only after customer calls and requests order status.

So far disappointed with the company. I ordered the device and got it over a week ago. Unfortunately it still over a week until the person can get to me to do the fitting in training. I would think spending this much money on a device would get it Aaup and running quicker than over two weeks

I love the device however there are not enough customer support reps to assist us and that is very frustrating in Wisconsin also I had received a e-mail regarding a free year supply of electronics so I contacted Steve Vicarra regarding this and he transferred me to another individual I left a message asking to let me know and no one got back to me frustrated again