Bioness Medical, Inc.Reviews of bionessmobility.com

25103 Rye Canyon Loop, Valencia, California

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The Fair Hearing score

4.3/ 5

Great

1,541 reviews

Bioness Medical, Inc.4.3Great

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About Bioness Medical

Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us

Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: Bioness Medical, bionessmobility.com
Website: bionessmobility.com
Category: Health Equipment
Location: Valencia, California
Listed on The Fair Hearing: 2026

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Mar 25, 2020

Love the devices, customer service, PT Support! Cost of devices, app, and pads only negative

Love the devices, and Bioness PTs and Customer Support! They've went above and beyond! Only reason for 4 Stars - total cost for both units and on top of that have to pay additional costs to purchase the app and pads. Bioness ran deal on free pads for a year, but only if I was able to purchase devices before the end of the year (holiday season). Would be nice if year/lifetime supply of pads were included in the purchase. Update: Thank you for your quick response to my posting and for making me aware of the grant of up to $500 in matching funds! I received a donation from the MS Society to assist with the purchase of my Bioness device, and I can use the matching $500 to help with purchasing the year's supply of electrodes I will need. What do I need to do in order to secure the $500 in grant funding? Thank you!

By MS P.

Response from Bioness Medical, Inc.· Apr 7, 2020

Hi - Thank you for this review and for your suggestions! :-) We understand your concern over cost and are currently doing a few things to make our products more affordable. We offer grant matching up to $500 for approved funding sources, including the MS Society, National Stroke Association, Friends of Man and many more. In addition, we have low or 0 Interest financing that allows the device cost to be divided across more affordable monthly payments. Please understand that the Mobile App is an alternative to the device control unit offered at a significantly reduced price. Electrode pricing is also at better value when purchased in larger quantities. Unfortunately, we cannot offer them free of cost due to manufacturing, however, we will take your suggestion and pass along to our team for other considerations. Sincerely, The Bioness Web Marketing Team

Bioness Medical reviews

Showing 234 reviews with 4 stars · Clear filters

Aug 5, 2020
L 300 Go
This is actually the 2nd leg device I have purchased. The first was a L300 about 6 years ago. I liked that device, but the L 300 Go is considerably more user friendly without the shoe gait sensor which allows me to switch shoes easily. I absolutely have been impressed with your staff both times and appreciate the time spent with me to be sure I am familiar and comfortable with the device.
By Don K.
Response from Bioness Medical, Inc.· Aug 6, 2020
Hi Don, congratulations on your new device! We're glad to hear that you've had a great experience using multiple Bioness devices and working with our staff. If you ever have any questions, feel free to contact us at 855.902.5252 Monday–Friday 7am–5pm PST.
Aug 5, 2020
Overall Bioness works
Overall Bioness works. There are some glitches with the app that are getting fixed. I wish the connection for the charging unit was more secure. It is hard to tell if it is connected and has come disconnected. The company is great to work with though.
By Trish R.
Response from Bioness Medical, Inc.· Aug 13, 2020
Hi Trish, we are glad to hear you have had a great experience working with the team! We are constantly working to improve our app, so we appreciate you taking the time to provide this feedback. If you have any additional questions, please don't hesitate to reach out to us at 855.902.5252 Monday–Friday 7am–5pm PST.
Jun 10, 2020
I love the new L300Go but I need…
I love the new L300Go but I need contact with Steve about a hand held control device.
By Elizabeth B.
Response from Bioness Medical, Inc.· Jun 11, 2020
Hi Elizabeth, thanks for taking the time to provide feedback, we’ll have a Bioness rep reach out to you ASAP about a new control unit.
Jun 3, 2020
The device
The device, Bioness L300 is amazing and feels like a miracle for me. I do wish there was a way to have less wet or dry electrode contacts. It feels like I am walking around in a wet bathing suit. And I am concerned about how well i will tolerate this when the weather is cooler? Responsiveness from staff has been good and the PT rep who screened and helped me with a virtual tutorial once I received the device was wonderful. Thank you for giving me freedom of movement!
By Elizabeth R.
Response from Bioness Medical, Inc.· Jun 4, 2020
Hi Elizabeth, Congratulations on your new device and thanks so much for your feedback! We're so glad to hear you're having success with the L300 Go and that you had a great experience working with our team. If any questions come up, please don't hesitate to contact us at 855.902.5252 Monday–Friday 7am–5pm PST.
May 2, 2020
i really like the product although i…
i really like the product although i use it sparingly ..it kind of makes my leg feel funny.i did figure out how to use it. i am in the middle of tax season so i really can't spend much time using it .. i look forward to using it more after tax season thanks.
By MYRA
Response from Bioness Medical, Inc.· May 26, 2020
Hi Myra, wishing you great success when you are able to use the product more. If you have any questions once you do, please don't hesitate to reach out to our team at 855.902.5252 and we will be happy to answer any questions.
May 2, 2020
Helpful service long wait time till the…
Helpful service long wait time till the end
By Michael H.
Response from Bioness Medical, Inc.· May 20, 2020
Hi Michael, congratulations on your new device. Sorry to hear about the long wait, we're working to correct this issue and become more efficient. Please contact us at 1.800.211.9136. if you have any questions or problems.
Apr 9, 2020
I have not yet been able to get my new…
I have not yet been able to get my new Bioness 300GO calibrated for me because of transitioning from our winter home in Arizona to our summer home in Michigan. I have an appointment with my regular physical therapist on Tuesday April 14 and will learn then whether or not he can do this for me or if I will have to wait until the Bioness rep for this region comes to the Health Source facility where I receive my therapy treatments. Sorry this is taking so long, I'll just blame it on the technical problems which necessitates changing protocols. Sincerely, Andria Plonka
By Andria P.
Response from Bioness Medical, Inc.· May 20, 2020
Hi Andria, congratulations on purchasing your new device, I'm sure you're excited to start using it asap. Let us know how your appointment with your therapist works out. We're happy to help coordinate with your Bioness rep. You can always reach Bioness at 1.800.211.9136.
Mar 25, 2020
Love the devices, customer service, PT Support! Cost of devices, app, and pads only negative
Love the devices, and Bioness PTs and Customer Support! They've went above and beyond! Only reason for 4 Stars - total cost for both units and on top of that have to pay additional costs to purchase the app and pads. Bioness ran deal on free pads for a year, but only if I was able to purchase devices before the end of the year (holiday season). Would be nice if year/lifetime supply of pads were included in the purchase. Update: Thank you for your quick response to my posting and for making me aware of the grant of up to $500 in matching funds! I received a donation from the MS Society to assist with the purchase of my Bioness device, and I can use the matching $500 to help with purchasing the year's supply of electrodes I will need. What do I need to do in order to secure the $500 in grant funding? Thank you!
By MS P.
Response from Bioness Medical, Inc.· Apr 7, 2020
Hi - Thank you for this review and for your suggestions! :-) We understand your concern over cost and are currently doing a few things to make our products more affordable. We offer grant matching up to $500 for approved funding sources, including the MS Society, National Stroke Association, Friends of Man and many more. In addition, we have low or 0 Interest financing that allows the device cost to be divided across more affordable monthly payments. Please understand that the Mobile App is an alternative to the device control unit offered at a significantly reduced price. Electrode pricing is also at better value when purchased in larger quantities. Unfortunately, we cannot offer them free of cost due to manufacturing, however, we will take your suggestion and pass along to our team for other considerations. Sincerely, The Bioness Web Marketing Team

Bioness Medical, Inc.Reviews of bionessmobility.com

Rating distribution

What customers rate

About Bioness Medical

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Bioness Medical, Inc.Reviews of bionessmobility.com

Rating distribution

What customers rate

Bioness Medical reviews

L 300 Go

Overall Bioness works

I love the new L300Go but I need…

The device

i really like the product although i…

Helpful service long wait time till the…

I have not yet been able to get my new…

Love the devices, customer service, PT Support! Cost of devices, app, and pads only negative

About Bioness Medical

More in Health Equipment, California

Friendsbuyteststrips

HelloMD

Health Outlet Store

Wheelchairparts.net

Bioness Medical reviews

L 300 Go

Overall Bioness works

I love the new L300Go but I need…

The device

i really like the product although i…

Helpful service long wait time till the…

I have not yet been able to get my new…

Love the devices, customer service, PT Support! Cost of devices, app, and pads only negative