Binance.USReviews of binance.us

POS verification process indicates it takes minutes. Days later, still not verified as you watch coin values skyrocket.

I made a $7,300.00 wire deposit three days ago. I sent a ticket asking what's going on with my deposit. Since the funding had transferred from my bank. They retuned an answer saying their ACH is slow because of the traffic. This means they didn't read my email because I attached as they requested my wire info. So I sent another ticket starting over...I will not deposit another dime into this exchange, until they have a MUCH better customer service system. I never complain to much...but please take note of my issue and don't let this be you. UPDATE: They finally, came back and stated that I did not attach to the wire the Code, or that possibly the Code was wrong. So I then responded by attaching Binance.US' Code and a copy of my Bank Wire showing the Code was indeed correct. Three Days later I finally received the funds in my account, only after they stated they were sending the funds back to my bank. What a run around. I hope they get their Customer Care and efficiency ramped up....took over a week to get a wire that many other exchanges take 20 minutes to complete. I am going from 1 Star to 2 stars because I did get my money finally....

I have been waiting for about a month to withdraw my money!!!! they do not have CS at all, yes, and when u do all that they want u will not get a response until u make a BIG noise. look at all these fake reviews and u will know the truth.

Just like sooo many other reviews this site has zero customer service and I mean zero !!! Pretty new to the crypto trading and didn't understand how to TAG & MEMO a transfer from Coinbase to Binance,us and poof $1,000 dollars worth of Band Protocol gone !!! No help what so ever from them. Now I'm looking for someone to track it down and get it back in my account.

I’ve been waiting for 3 months to get a ticket resolved #300339. I’m very frustrated as there is no support and no way to reach them. I’ve created new tickets with no response. BINANCE.US HELP ME!!!!

yesterday it was maintenance or something like that so I could not withdraw for at least a half an hour

Wanted a binance account to buy some crypto's i can't buy on coinbase. This place is a waste of time. Found other much easier/quicker options.

If I could give a zero stars I would. Here is my experience with Binance.US: On last November 28th (2020) I purchased $440 in USD with the plan to trade it for other currencies. The money was frozen, and when I troubleshot the problem online it said that sometimes monies got “held” for up to 10 days before releasing the funds to ensure that the funds were available. (This was a debit card purchase, BTW, so why this hold was required is beyond me.) I waited 14 days before contacting their support people to ask about the problem. This was the beginning of a long battle that has not been resolved yet. One HUGE issue with their support is that they say that one should only submit one ticket, or you will be bumped to the bottom of the list again. So I waited. For over a month, to finally receive a reply, saying the money was in my account. Yes, I can see it there, but it is frozen. They never addressed this issue, which was what I wrote them about in the first place. I wrote back and explained this, and received a couple of generic letters saying, “We believe we have resolved your problem; if not let us know.” I replied to these emails and to the original support person who wrote me the incorrect response, and have been going back and forth (13 emails) with them for 4 months, receiving more responses that don’t address the problem and more generic “Have we helped you?” emails. During this time the price of bitcoin, which I was trying to purchase for the trade currency, has quadrupled and the price of DASH, which I wanted to eventually buy, has tripled. In other words, I am out a boatload of money because these people cannot or will not respond to a simple support request: please unfreeze my funds so that I can use your exchange to make purchases. At this point I am beginning to wonder if this is not a policy of theirs: to permanently freeze funds of small investors who have absolutely no power to fight for themselves. Bottom line: Small investors, BEWARE!