Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
425 reviews
Binance.USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Binance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.
Binance.US (binance.us) has 425 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
425 approved reviews, newest moderated first
One of the things that I really like about Binance is their customer service. It is outstanding.
By Sue
Response from Binance.US· Sep 29, 2026
Hi Sue, Thank you for the wonderful review! We’re glad to hear you’ve had such a positive experience with our support team. We appreciate your kind words and continued support. Regards, Binance.US
I had an issue with not being able to purchase Crypto. Then when I uninstalled Binance and reinstalled it, I recalled that I had changed my Password to the bank that Binance wasn't linked to because of that, so I just had to change that information on the site, to get it updated.
By RICHARD B.
Response from Binance.US· Sep 28, 2026
Hi Richard, Thank you for sharing your experience. We’re glad to hear you were able to identify the issue, update your bank information, and get everything working again. We appreciate you taking the time to share your feedback. Regards, Binance.US
Not good customer service I did not get what I was trying to get done solve so I’m very disappointed with the customer service
By Tammy O.
Response from Binance.US· Sep 28, 2026
Hi Tammy, Thank you for sharing your feedback. We’re sorry to hear your issue wasn’t resolved and that your support experience didn’t meet your expectations. We’ve requested more information through Trustpilot so we can better identify your case and understand what happened. Once we receive that information, we’ll be able to take a closer look. Regards, Binance.US
Customer service was outstanding!! I had problems setting up all the features on my account. I was given a live intelligent knowledgeable agent instead of a stupid A.I. bot to help me. Everything went smoothly. It was almost enjoyable after dealing for 3 days with the AI customer service Bots on another crypto platform site.
By TNflash
Response from Binance.US· Sep 25, 2026
Hi TNflash, Thank you for the great review! We’re glad to hear our support team was able to provide the knowledgeable, hands-on assistance you needed to get everything set up smoothly. We appreciate you taking the time to share your experience and thank you for choosing Binance.US. Regards, Binance.US
I’ve had more experience with Binance US than most everyone else. This is definitely the best platform. The customer service is very important and customer service at Binance is superior to everyone else’s
By Bitcoin K.
Response from Binance.US· Sep 24, 2026
Hi Bitcoin Kungfu, Thank you for the wonderful review! We’re glad to hear you’ve had such a positive experience with Binance.US and especially appreciate your kind words about our support team. Thank you for your continued support and for choosing Binance.US. Regards, Binance.US
Understood my questions and responded quickly with the right answers. I'm very satisfied and happy.
By Takashi F.
Response from Binance.US· Sep 24, 2026
Hi Takashi, Thank you for the great review! We’re glad to hear our support team understood your questions and provided the answers you needed quickly. We appreciate you taking the time to share your experience. Regards, Binance.US
Bam is easy to converse with and the entire Binance universe is user friendly.
By Kc
Response from Binance.US· Sep 21, 2026
Hi Kc, Thank you for the great review! We’re glad to hear BAM has been easy to interact with and that you’ve found Binance.US user-friendly overall. We appreciate you taking the time to share your experience. Regards, Binance.US
Very easy to maneuver through the platform.
By John R.
Response from Binance.US· Sep 21, 2026
Hi John, Thank you for the great review! We’re glad to hear you’ve found Binance.US easy to navigate and use. We appreciate you taking the time to share your experience. Regards, Binance.US
