Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
425 reviews
Binance.USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Binance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.
Binance.US (binance.us) has 425 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
425 approved reviews, newest moderated first
Ever since I left Coinbase, I have been on the Binance.us platform, I enjoy it so far!
By David H.
Response from Binance.US· May 28, 2026
Hi David, Thank you for sharing your review! We’re glad to hear you’re enjoying the Binance.US platform so far and appreciate you choosing us. Regards, Binance.US
Trash platform with excessive fees and zero customer support. Unbelievable.
By Jordan K.
Response from Binance.US· May 27, 2026
Hi Jordan, Thank you for sharing your feedback. We’re sorry to hear you were frustrated by fees and your support experience. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. Binance.US now offers some of the lowest trading fees in the U.S., and we’d welcome you to check out the latest improvements. Regards, Binance.US
I have not seen a worse platform, I made the first deposit, after a few hours my account was blocked, contacted support, provided all the information on request, the answer to the mail did not come, I do not have access to the account.When contacting live chat, I am simply blocked and funds are being held illegally.I ask everyone who reads the review to be careful.This is a scam.My account is linked to this mail
By Angalina B.
Response from Binance.US· Sep 24, 2026
Hi Angalina, Thank you for sharing your feedback. We’re sorry to hear about the account access and support experience you had at the time. Since this review was posted, we’ve made significant improvements to both our customer support and platform experience, including improvements to account review and support processes. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case and provide the appropriate next steps. Regards, Binance.US
Pls run away, run away, run away. This company will soon go down the hole. My acc is locked. No customer support exists effectively to help. Fund is locked inside, haven't seen when should I get it out. Hopeless ! This exchange shouldn't be allowed to operate in USA. Looks like a fraud operation.
By Trung L.
Response from Binance.US· Jul 2, 2026
Hi Trung, Thank you for sharing your feedback. We’re sorry to hear about your account access and support experience, and we understand how frustrating it can be when funds are inaccessible during an account review. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case and provide the next steps. Regards, Binance.US
Horrible support. It’s as if they know there’s a problem with withdrawing funds that have been cleared, but won’t release them until you send them an email. Then, a couple days later, they will respond to your email with a completely obvious rationalization, and condescending answer. By this time though, the problem has been resolved. They are condescending, completely irrelevant, and straight up lie to customers. Absolutely atrocious company. I would stay far away from them.
By FreeMan O.
Response from Binance.US· May 27, 2026
Hi FreeMan OnTheLand, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal and support experience. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, and we’d welcome you to check out the latest improvements. If you still need assistance, please visit https://support.binance.us/en/. Regards, Binance.US
I have had an account for a couple of years and never had trouble sending them funds or signing in. when I went to withdraw funds they tell me I am "not verified." No apparent way to verify and ZERO response from the support group on how to verify. Just auto email replies to me. They are totally unresponsive to anything. Unlike others here I can still get into my account to see it, they just won't let me do anything with it. I only hope that you do not get involved with them.
By Jerry
Response from Binance.US· May 27, 2026
Hi Jerry, Thank you for sharing your experience. We’re sorry to hear about the verification and withdrawal concerns you described, and we understand how frustrating it can be when next steps aren’t clear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
They screwed up their plaid integration so the only option to hook up a bank account is through manual verification of microcharges. Then I completed their advanced verification and their UI showed that I should be able to deposit up to $1M USD. However, I was unable to deposit even $40K in USD -- they were still enforcing a $1K USD deposit limit. Their chat and customer support are unreachable. I'm no longer going to have anything to do with binance and neither should you.
By Neal
Response from Binance.US· May 27, 2026
Hi Neal, Thank you for sharing your feedback. We’re sorry to hear about your experience with bank linking, deposit limits, and support access. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to USD deposit and withdrawal flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
This is the worst exchange in the world. I sent my USDT (5 figures) in Polygon format from my Ledger just to convert to ERC-20 and send out. They blocked it for no reason. I can't send it out. Their online chat has been unresponsive for 24. E-mail gets an automatic response and NO ACTION. When this saga is eventually resolved, I will close the account for ever. I'm actually thinking of getting my lawyer involved if this is not resolved in one week.
By Jerry
Response from Binance.US· May 28, 2026
Hi Jerry, Thank you for sharing your feedback. We’re sorry to hear about your USDT withdrawal and support experience, and we understand how concerning delayed access to funds can be. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, and we’d welcome you to check out the latest improvements. If you still need assistance, please visit https://support.binance.us/en/. Regards, Binance.US
