BillykirkReviews of billykirk.com

Initial delivery was prompt but I haven't received any mention of my exchange even though it was delivered to you over a week ago.

Finally received my order. Waste of money. Get yourself a piece of "leather" and a hole puncher and you got yourself a keychain.

The bag I received showed some signs of wear and tear after only a few months of usage. Tried contacting customer service but they were unresponsive hence my concern not being addressed.

Lousy customer service. Why doesn’t anyone answer the phone? Lousy and unclear return policy. Magically one of the bags I want to return cannot be returned but the others can be returned. Why? Lousy return procedure. Please make a pdf return slip available that I can download. My phone is not connected to a printer so I can’t print directly off of it. But the return process doesn’t enable me to download or have a pdf return slip be emailed to me so that I can then send it to a third party printing service, like fedex. The bags were not as nice in person as they appear online.

It didn't apply my 15% discount

I have not received my products to Toronto , Canada . I purchased my products on November 9. I payed for 2 day shipping . My products were picked up by APC on November 17. My products Landed at the sorting center in on November 23. I’m writing this note on November 30!!!!!!!! When I check the tracking number it tells me the products are still sitting at APC sorting in Toronto. Billykirk is a luxury brand why are you using a sub par company to handle your product? It should not take this long to ship these products to Canada .

Fake leather

Okay, this is a minor complaint, I'll admit, but on a bag as expensive as a billykirk, I'd expect the leather handles to NOT have a twist in them. This is minor, but MADDENING.