Bill's ExhaustsReviews of bills-exhausts.com

Pro: The website was easy to use, checkout was easy, delivery was quick, and the best part was that nothing was damaged during shipping. Con: FedEx can't get their crap in one bucket. They always deliver our stuff to the wrong house, even after sending them specific instructions. Ditch them!

Quick shipping and great prices!

Extremely disappointing experience with Bill’s Exhausts. I ordered an Austin Racing slip-on exhaust for nearly $800 roughly two months ago. At the time I placed the order, the item was advertised with a 4–8 week lead time. After placing my order, that lead time was changed to 8–18 weeks. I contacted customer service about a month after placing the order, hoping they could provide some sort of update or assistance. It took about a week just to receive a response, and when I finally did, I was essentially told that the lead time was 18 weeks. No meaningful explanation, no real assistance, and no effort to make the situation right. What makes this even more frustrating is that I have been unable to get anyone on the phone despite multiple attempts. For an $800 purchase, I expect significantly better communication and customer service. I understand that some exhausts may have production delays, but the way this situation has been handled is unacceptable. If there were more options available for an exhaust for my motorcycle, I would absolutely take my business elsewhere. Nearly $800 spent, weeks of waiting, a significantly extended lead time after ordering, slow responses, and virtually no customer support. I would not recommend Bill’s Exhausts based on my experience.

AVOID THIS COMPANY. Ordered an exhaust for my 636, the original listing said 3-5 day ship time. I get an email after I ordered stating that exhaust was out of stock and had a 6-8 week lead time. I requested a refund and it has been 2 months with still no refund. This company will absolutely jerk you around and I would 100% go somewhere else.

After charging me an additional $30 in shipping for 2 $5 "in stock" small decals on August 27, as of September 11th, they have still not left Miami. No response at all from Customer Service. The only saving grace, is that I used PayPal, and can file a dispute to get my $ back. Avoid this company.

Shortly after ordering a $1304.00 graves exhaust system. That included free shipping. A whole day or 2 were wasted by Bill's EX. They emailed me asking if i wanted to pay an extra $50 to have the item drop shipped directly from Graves. Telling me it will take approx 2 weeks to recieve my exhaust. Because they have to ship it from graves to thier office in miami. Then ship it to California where i live. How can it cost more to just drop ship it once from graves? Slow replies from customer service. I won't buy from Bill's again.

Please save yourself some time and don’t order from bills. I have been waiting 21 weeks for my Austin racing exhaust that I ordered from bills. Still no update on it. I ordered it April 9th. It’s September 3rd now and I talked to Austin racing and the only exhaust ordered that matches mine was ordered 2 weeks ago. Bills has the worst customer service I’ve ever experienced and they blocked my number from calling them. Save yourself and order directly from the supplier.

Just want to start by saying a huge thank you to the team at Bills-Exhausts, particularly Samantha for keeping me updated and informed on the whole process, while the experience was painful due to unusually long lead times from Arrow in Italy, (almost two months) everyone went out of their way to answer any and all questions I had and kept me as up to date with the process as they got information. From the initial purchase to the delays and holidays being taken in Italy that caused Arrow to cease production and shipment of exhausts. Everyone is and was very patient with me and my questions and concerns. It feels good to be heard and taken seriously by a company handling your orders. Second point of interest is how bills exhaust handles shipments my god when I tell you they are fast I mean they are FAST once they get the product in their hands. The last update I got was they expected to receive the order on Monday and sure enough they got it to UPS at 9pm that same day so that means they sorted and received entire pallets of product and yeeted those thing in the mail. I was super surprised and impressed with how well they stick to their timelines once they got their hands on it. 10/10 would recommend working with them.