New Pool cue
No criticism at all. Was kept well informed of the process from order point to delivery and the product order more than met my expectations
By Thomas W.
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
793 reviews
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We started Billiards.com because we are passionate about the sport and hope you are, too.
Billiards.com (billiards.com) has 793 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
793 approved reviews, newest moderated first
No criticism at all. Was kept well informed of the process from order point to delivery and the product order more than met my expectations
By Thomas W.
Called customer service because I accidentally ordered twice.. very friendly. Was told to ship it back for refund, no problems!
By Joseph K.
New cue is working great all I need to do is to get me working
By Robert H.
It was delivered earlier than expected. It works for the cue I have.
By Janet
Exceptional company. Easy ordering and fast shipping.
By sharon
Top notch products, shipping as promised - 100% rating for this site. If I need anything else or a friend does - we won't waste time looking elsewhere
By Garth N.
Haha, funny you should ask! I placed my order and it seemed like minutes when I received an email confirming it had shipped. I was astounded and thought these guys are faster than Amazon! I recently inherited a pool table that has sentimental value but it needed to be recovered. Your Championship Invitational pool table cloth allowed me to accomplish this at an affordable cost. I was very pleased with the product selection and results of the project. The table now looks brand new! Overall exceptional experience with billiards.com!
By Billiards B.
I’ve always gotten great and timely service from this store. If I can get anything I need from them I do because I know it’s going to come fast and accurate. Other billiard store get my orders wrong or they take weeks to arrive. Keep up the great customer service.
By SamIam