Misled - Babysitting
I was told we had an unlimited credit limit once a project was approved, not true. This resulted in an unexpected expense of $43,000. First transaction was straight forward though I had to remind them to apply the promotions we had been promised. 2nd and 3rd transaction were not approved and I found this out on my own - aka, was not notified by the billd team of the denial of payment. After jumping through a week of hoops (and asking our supplier to also jump through those hoops by breaking out invoices retroactively to match exactly the amount being funded due), the two transactions were approved just in time to not be late on that months payment. I had to once again remind them to apply the promotions they had promised. Come to find out that the underpaid our vendor twice. Tip for future users: Know your credit limit with Billd, keep a close eye on your purchase statements to make sure the numbers line up, make sure your vendors are being paid the correct amount and that your promo's are applied. If you are looking for something easier in which you don't need to pay so much attention...apply for a line of credit. Pros: It was a great learning experience in regards to what questions to ask organizations that aren't a traditional bank. In theory, when things go smoothly, this is an excellent resource. I will give the team credit where credit is due - Charles has been endlessly helpful, understanding and expressed sympathy/compassion in sorting this all out and they have righted all the wrongs, except for the unexpected $43,000 expense due to a restricted credit limit. No need to reply to this message Billd - I've been in direct touch with your team about these issues and have expressed my frustration vebally - future customers should know to proceed with an open eye.
By Rachael
Response from Billd· Jun 16, 2022
Thanks for taking the time to leave your feedback. We’re glad Charlie and the team were able to resolve these issues with you. In the spirit of our core value of always better, we want to highlight some ways we’re preventing any such inconveniences from occurring again. Billd has dynamic credit limits that grow with your business. This is designed to give our customers the flexibility to take on more and bigger projects. We have some fantastic new features in development for our portal that will allow customers to see their credit limits live, but in the meantime you can reach out to your account representative at any time to receive your exact credit limits. Most importantly, we value your relationships more than anything else. You worked hard to cultivate that with your supplier, and we would never attempt to put it in jeopardy. We appreciate any feedback that would make communications between you, Billd, and your supplier more streamlined.