Bikes OnlineReviews of bikesonline.com

It was a great experience. Expected some minute troubles with shipping and they were prevalent. But bikes online was there to comp. Every step of the way. Paid for the wheels to be trued, brakes, rotor. Then piled on a gift card on top of paying for all repairs. If you want to avoid the haggle and price of your local shop. Buy from bikes online.

I'd been looking at the Marin Gestalt X11 for over a year. When it went on sale, I once again compared it against the competition and it won hands down. I used your size chart to make sure it was a fit. You only had the Smalls left and my inseam seemed to be a match. It turns out, the frame was a little small. I backed the seat up to its maximum and all was well. The online ordering process was almost straight-forward but not intuitive. As I was closing the order, I kept receiving pop-ups for a browser extension package tracking app. I fell for the first one and quickly removed it. But then I received another one from a different developer that was just as onerous. I managed to finally skip around it and return to the ordering page. So, minus a half star for harboring the click-bait. I assembled the bike myself with marginal online video assistance. The bolts on the handlebar clamp must have been tightened by a gorilla. They popped when I broke them lose with my cheater wrench but no harm done. The dropper post installation took more time than it should of, but I got that done too. Bikes Online does recommend having a pro assemble the bike. However, I am mechanically inclined and I relish a challenge. I learned a lot that I can use on my next Bikes Online order. But I had to deduct a half-star for the limited instructions for first time buyers, especially on the dropper post. I've ridden the bike around 60 miles a week and its been bulletproof. Bottom line is that I'm happy with the bike and I will buy from Bikes Online again.

I bought an ex-demo bike at a discount. The description of the bike online included a couple of pictures of cosmetic defects. When the bike arrived it was exactly as described, no surprises. The bike was easy to assemble and so far I have not had any issues with the bike. Overall a really nice bike at a great value. The only gripe I had was, when I kept checking online to see if the bike had shipped, my account said - being processed. It wasn't until the day the bike was being delivered that I received an email stating the bike would arrive that day.

Easy to order and great communication in the shipping process.

Hey so I'm currently in contact with bikesonline.com, I ordered a bike and upon receiving it I noticed the box was damaged and many parts were sitting in the bottom of the box. I ordered pedals with the bike and they did not arrive with the bike, I called them and got a new set ordered thankfully. But the bike was damaged, it could have been packaged better to prevent it. I immediately contacted them and sent photos of it. They just barely told me that it's normal for bikes to be damaged during shipping and 70 dollars online credit is the best they can offer. I'm still working with them and will update this review accordingly, but in my opinion, if you receive a product that's damaged then you need a new one, I don't know if the damage on the bike goes deeper than what I can find, could just be some dents or could have breakdowns further down the road from it being banged around in shipping, and having that fear on a new bike is no bueno. Other than the being thrown to the curb for a bike that's damaged, the shipping was quick. I really rather just have a clean bike when you pay 3k for one Update February 24 2023 So they said they will accept the bike and return a new one that hopefully won't get damaged in shipping, Im very grateful that it appears my issue is being resolved, I asked if I could pay extra for the new bike to be packaged better or have fragile stickers put on it, they said that their shippers don't open the box at all so it can't be done unfortunately, will update when bike is received and inspected. March 3, 2023 They sent a new bike out and it came packaged far better and the box wasn't destroyed, the accessories box was still bizarre since the torque wrench has no inserts so you can't even use it, but that's fine a set of Allen keys I already had did the trick I just could torque them to spec. But I'm glad they sent a new bike and it looks good and I'm very happy with the resolve of bikes online. I'll change my one star to 4 stars. As far as recommending bikes online to others, I'm not sure I will, going through the process and everything wasn't ideal but hey if you read this comment and still want to then it's fine, if I got helped then you most likely will too.

The online chat was quick and actually really informative and helpful before and after the purchase. And the purchase itself was hassle free and quick.

The bike is great, I've used it for more than a month and I'm really happy, the shipping time is fine. The only negative is the customer service response time. but in general I'm happy with my order and I'm considering buy another bike for my wife.

Bike is great and easy to assemble. The only difficulty we’re the brakes which tended to get off balance after braking which caused it to rub on the wheel.