BBReviews of bikesbooking.com

C'è poco da dire riguardo questa pessima azienda o agenzia che sia. Posso solo dire ai futuri clienti di stare alla larga da questi "signori" che prendono soldi che poi non restituicono liquidandoti con una semplice mail dicendoti che purtroppo il mezzo non è più disponibile e che la caparra di 33,63 euro sarà restituita. Bene! sono trascorsi solo 38 giorni lavorativi dal 14 novembre 2021 e non mi è stato restituito un centesimo oltre la beffa dell'overbooking. Già che ci siete potete controllare: PAGAMENTO ON LINE 14/11/2021 13.10 BIKESBOOKING.COM DUNDALK IRL N. 688768

J'ai loué un vélo avec leur site dont je n'ai pas pu profiter une fois sur place puisque la boutique en question n'existait plus depuis 1 an ! Lorsque j'ai contacté leur service client pour dans un premier temps me faire rembourser et ensuite leur avertir du problème, je n'ai reçu aucune aide de leur part : pire j'ai eu des retours de mails pleins de mépris et de défiance ! Ils ne m'ont jamais remboursé, ce service est une honte

This is the best service A great bikes booking website.Really awesome.Brand new bikes are available.I rented a bike and service is satisfactory.The support system is very responsive.Price is also affordable for everyone.Anyone can use this bikes booking service in any time.I will highly recommend them.Appreciated

Location de quads demandé début août sur l'île de Paros en Grèce. Me répondent rapidement que ce n'est pas possible et qu'ils vont me rembourser les 49€ d'avance faite à la demande. Nous sommes en novembre. Après trois relances toujours aucun signe de vie ni remboursement. Cela m'a l'air d'être une simple plateforme sans services ajoutées.

Absolutely awful experience with bikesbooking.com, from customer support to the actual "service" they provide. We ordered 2x 125cc mopeds at 600 euro, the day before pickup they changed the location to a new rental company and sent an updated contract for the same scooters and the same price. No problem. When we went to pickup the scooters, the rental company had told us that the price was too low, and that we needed to pay an additional 210 euro... Since it was so last minute we said yes, assuming bikesbooking.com would keep their word to "no hidden fees" and reimburse us. After speaking with an incredibly rude customer support person who reiterated "you should have just cancelled your reservation if you didnt want to pay the extra 210 euro" (after we payed them 90 euro already)... Anyways... I would not reccomend this company and to just look for rental companies directly.

I really liked this service here, I rented a motorcycle for a few days and was very pleased with everything went without problems two and a small price for services I recommend this service to everyone

"Dear customer, Thank you for using BikesBooking.com. Unfortunately, the rental company has informed us that your vehicle is out of order during the requested period. We apologize for the inconvenience! We have issued a refund for your reservation. Depending on your bank's process credits can take some time to appear on your statement. We hope your next rental will be successful in any of our other 700 locations worldwide.  Please contact us if you have any questions.  Thank you for your understanding!   Best regards, Maria   /  Customer Care Team" Questa è la mail che ho letto nel momento in cui il mio aereo è atterrato a Minorca. Sembra uno scherzo ma è vero, mi hanno lasciato a piedi senza tanti complimenti proprio il giorno in cui sono arrivato. Inutile dire che ho provato a contattare il servizio clienti ma assolutamente invano, in quanto non ho ricevuto alcuna risposta nè alle email che ho inviato, nè al numero di telefono che ho chiamato. Chiaramente sono in possesso della documentazione relativa alla riserva (fatta circa 10 giorni prima della partenza) con tanto di cauzione pagata (che a loro dire, un giorno mi verrà rimborsata). Ebbene, siccome ritengo che questo comportamento non sia soltanto una mancanza di rispetto fatta da un servizio ben poco professionale, ma sia anche un chiaro inadempimento contrattuale idoneo a rovinare una vacanza, invito tutti coloro che hanno subito la stessa inaccettabile condotta di contattarmi, in quanto procederò ad agire legalmente contro la compagnia, sia per l'inadempimento contrattuale, che per il risarcimento del danno causatomi, comprensivo delle spese che ho dovuto sostenere per sopperire alle loro mancanze.

We booked a motocycle for a week in Greece, the morning in which the renter were supposed to bring the motorcycle to the hotel it was a no-show. When we called the rental third party he was constantly postoponing, saying "i'm 20-30-40 minutes away, i'm coming". This went on for 3 hours, then the guy (from rental company) started becoming offensive and rude, till he told us he wouldn't come. In the end we had to find another motocycle (that btw, was even cheaper and higher quality). When i contacted bikesbooking (the same morning) directly through their online form (they have no other mean) i had just no answer. So they kept the 30 euros of reservation without giving any support or never answering an email (there is no phone number o them, that should raise some questions). Update: after this feedback on trustpilot, bikes booking suddenly, after more than 10 days, found the time to answer my original complaint and agreed to refund me the original reservation fee. So it was not a scam, but I don't think it is acceptable in any case: 1. They should guarantee the quality of suppliers and ensure a vehicle would be available, otherwise there is no need of intermediation in first place 2. They don't provide any "direct access" customer service, just an online form that they ignored for 10 days