bikerforward.comReviews of bikerforward.com

They claimed to provide refunds, but have not honored the request. The jacket I ordered doesn’t fit and is made of very cheap material. They keep sending an AI generated message when I try to contact customer service.

Had my wife measure me by their specifications, it showed I needed a 5X. When it came, I couldn't slide my one arm into the jacket, like it was a size small. I sent a text back, saying it didn't fit and way to small. Biker Forward sent a text back and asked if I had tried it on. I then asked in another text, for the address and for a return authorization number. Biker Forward sent back another text that they had floods in their warehouse and not to return it for awhile. You can not contact customer service by phone. Better business bureau needs to be contacted. This company is a SCAM.

I wish I had read reviews before purchasing. Your basically ordering from a unresponsive temu. Customer service is what you would expect from China. Shipping was over a week after purchase and item wont be here in time for its intended use. I doubt a refund is forthcoming.

I ordered a leather coat. What I got was a cheap looking pleather coat. Complete deception and fraud this company. Do not do business with this company. They will take half the price of the order to take the return. Complete SCAM!

Their customer service is horrendous! They sent the wrong size, but won't admit to or correct their mistake even after I sent photos & told them I double checked the size. They're attempting to argue with me for some reason, saying "This is the jacket you ordered We didn't send the wrong goods". After waiting about two weeks for my jacket to arrive, this is the last thing I want to deal with. How irresponsible, they won't even admit that their sizes don't reflect the description and/or that their product is mislabeled. Either way, it's definitively not an extra small, like I ordered. I hope I can get my money back, because so far this experience is very sketchy...

I ordered a kidney belt from Biker Forward in a Large/XLarge, which was the largest size offered. I wear a Large or XLarge in shirts, jackets and sweatshirts, so it should have been fine, maybe even a little big. WRONG. It took a month to get here and is WAY too small. It wouldn't even make it as a Medium, it barely fits my wife, who is pretty small. To make matters worse their return policy is ridiculous and makes throwing the damn thing out the only reasonable thing to do.

J'ai commandé des manchettes de vélo de taille Médium et j'ai reçu celles-ci après 3 semaines. Clairement, le colis provenait de la Chine.... La grandeur est tellement petite que ça irait pour un enfant. Je leur ai écrit et ils m'ont dit que je devais payer les frais de retour et en plus, payer un frais de restockage de 15%. Je leur ai expliqué que la grandeur était incorrect et qu'il devrait au moins m'enlever les frais de 15%. Ils ne me répondent pas... Évitez à tout prix de faire affaire avec eux, ils sont de mauvaise foi et tout ce que vous aurez, ce sont des problèmes et vous perdrez votre argent. Je ne comprends pas qu'ils soient toujours en affaire....

Zero Stars if it were an option! I wish I had read these reviews before ordering - 1.3 stars from 79 reviews. Nearly everything the reviews reported has also been my experience with returns/exchanges and this company. Took almost 3 weeks to receive from order date. Pants were almost 5 inches bigger in the waist than the online size chart for the pants. The email contact (only way to reach them) gave me the runaround so much, I didn't even want to risk the fees to try another size and spend more on return shipping. Continued to insist I would have to pay restocking fee and shipping unless product was damaged. Product was defective, as advertised sizing was not what I received. Customer service copy -pasted the exact same one sentence reply twice when I emailed requesting a phone call and options. Demanded a tracking number for the return with no confirmation of sending exchange size. Continued to insist I would have to pay the restocking fee and sent link to their return policy, which ironically states "hassle free returns." When I finally relented to sending them back, asking for a full refund for DEFECTIVE/DAMAGED misleading product, they responded with the flood excuse, as noted in another trustpilot review, and that returns would be further delayed for the foreseeable future. The item I was returning came from and were shipping back to a residential house in Buford, Georgia, US. "Due to recent severe flooding that has affected our warehouse facilities, we are currently unable to process the inventory of returned goods for an extended period of time." At this point, I have mailed the pants back and sent the tracking number, no exchange/shipping on the new size, and zero intention to refund me and also still insisting I will pay a restocking fee. Please beware. This company is not trustworthy. ***Edit to add: 8/29/25 pants have been confirmed delivered to “front door or porch” via tracking number I provided demanding full refund for defective product - still no refund or contact from company.