Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
162 reviews
Big State Home BuyersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
While buying houses for cash and assisting in selling a house fast is our specialty, at Big State Home Buyers we go further to provide you with services that address every situation and every need. Whatever you’re going through, we can help. Perhaps you’re in the midst of a divorce or have had a job transfer. Maybe you’re about to retire or you’re faced with foreclosure. No matter your situation or the condition of your house, we’re interested in your property and getting a cash offer for your house. We can have a cash offer for you within 24 hours and can often complete closing in a matter of days.Our comprehensive services cover a range of situations including:- Inherited or House Without a Will- Sell a House with Liens- Tired of Being a Landlord- Avoiding Foreclosure- As-Is Sale, Leave Repairs to Us- Going Through Divorce- Retiring and Empty NestersWe also provide the following additional services at no cost to you when selling a house fast with us:- Mobile notary for your convenience- Removing unwanted items from the house- Turning on utilities to complete inspections- Drafting powers of attorney- Finalizing estate paperwork so you don’t have to go through probate- Assisted Move Program to qualified sellers
Big State Home Buyers (bigstatehomebuyers.com) has 162 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
162 approved reviews, newest moderated first
They were sympathetic to selling my family home they always treated me with respect and worked around my schedule. If you are searching for help to sell or even find a new home,they are a great group to work with.
By Patrick S.
Response from Big State Home Buyers· Feb 18, 2026
Thank you so much, Patrick! We are so glad we could be of service to you.
Having Mike White helping was a big relief. He was very patient and professional. Also he was straight forward about how it all would work out. Thank you BSHB
By Rose H.
Response from Big State Home Buyers· Feb 17, 2026
Your review means so much! Thank you for sharing your experience- we'll be sure to let Mike know how your felt about his service. All the best to you, Rose!
Everyone was excellent!Justin did an excellent job. Everything was smooth except my mail situation. I wrote United States Postal Service in Washington DC and they were very helpful. Supervisors at United States Postal Service in Tomball got my mail. Only issue I had was I could not get my mail and I had completed all the forms and followed through on my end. Big State got my keys and my home and I had to move to a higher level to get my mail. I did end up loosing Christmas items that had been sent to me from another State. Overall they did excellent but just be mindful of your mail when handing over all your keys if you have a neighborhood mailbox.
By Stephanie S.
Response from Big State Home Buyers· Feb 13, 2026
Thank you so much for sharing your experience! We're so sorry to hear you had trouble with your neighborhood mailbox. Hopefully all is well now.
Great customer service from the agents to the administration staff. Thank you Big State for your guidance and support. Was a good experience. Craig.
By customer
Response from Big State Home Buyers· Feb 13, 2026
Thank you so much for sharing your experience, Craig! We wish you all the best moving forward.
Absolutely worst people deal with made appointment then didn't show up. ghosted me 4 days till I emailed and text them. Call I got was to tell me they dropped ball but are very professional and this never happens. Well looking at reviews it seems happen a lot. Don't waste your time with these people.
By Chris L.
Response from Big State Home Buyers· Jan 28, 2026
Mr Lumpkin, since you've given us a 1-star review on all our platforms, I will keep this brief as I don't think there's an outcome you would consider satisfactory. Our team made a good-faith effort to determine whether we could help you and ultimately, the price expectations you shared were not compatible with current market realities. We are not able to move forward when those realities cannot be aligned. We truly hope you find a solution that works for you.
Deceptive business practices. check out Better Business Bureau complaints. I normally don't write reviews. I only make a comment once every a few years the most. This is too bad for me to write a review. It is just a huge waste of time & energy on top of a financial loss. Also, they have removed a lot of bad reviews and complaints through under the table activities. The positive reviews were not many back in Sept. 2024. Instead, I saw a lot of bad ones. I noticed that they also added many fake good reviews after Sept. 2024. Read the real complaints and see the deceptions in their business practices. The positive reviews are possibly results of manipulations of their customers & fake reviews. Mike White and the team behind him (Seth Castillo & Stephanie Brand) put on shows and lied without blinking their eyes. They make money by taking advantage of people's situations and making empty promises. Their contract starts with standard information and hides their "exclusive rights" at the costs of clients' responsibilities/financial burden/time/energy in the Addendum. If you understand what they talk about in words as normal business practices, they meant something else. For instance, both parties agree on a closing date. They promote their "fast no hassle closing" to get you to sign a contract. They have the agreed closing date typed in the contract as a date both sides agreed. They have a hidden clause at the end that the closing date automatically extends when they are still making an "effort" to close - which they pretended to make an effort, while they actually intentionally drag the process by reviewing solutions/alternatives & requesting documents at different times for numerous reviews from their "legal" because they have too many liabilities (when they already knew these liabilities from the very beginning buying as is). A solution that took me 2 munities to think of for them is: we have exhausted all of our solutions; the only option is to wait. When you want to terminate the contract because it is taking too long (way passed agreed closing date), they tell you that it is not allowed, because the closing date extends automatically when they are still making an "effort", so you are in contract until they want to close, or they want to end the deal. Or they give you an option to terminate the contract by paying them $5,000 when you sell the house to someone else to cover their interests. My God, what is the point a buyer pays earnest money? My God, what's the point of agreeing on a closing date by both parties, when it can keep extending when buyer is still making an "effort" - "at the Buyer's sole discretion [additional closing period]". And "Seller shall make every effort to cooperative with title curative work and due diligence work if required". All of these are at your responsibilities to minimize their cost and maximize their gain on top of an already low contract price they get due to their "fast closing" or other promoted benefits. For a about month time from the contract signed, they could not even confirm any date for any kind of next step. Once they start to give you a date, the date will probably be kept moving out due to all kinds of created situations like the complaints in the above link. Tons of hidden clauses in the Addendum A, which basically overwrites anything in the regular contract that you believe you sign. delays that they intentionally created by using perceived client situations as their excuses. "As soon as possible" is only one of their empty words and one of their ways to delay without giving out any date. It meant a few days at least. One excuse after another to delay the process. Full of lies, manipulations, & gaslighting. Just like the complaints of their clients in the link above. The above link also mentioned that the already low contract price kept being cut down for various excuses when you are patient enough to get to closing time. Definitely need a lawyer in reviewing your legal document with them. It can be very costly for most families who sell "as-is". After their tricks in the Addendum (a ton of them hidden there) are pointed out, they would probably figure out other ways to deceive. The best option is to stay away from them.
By Cherie L.
Response from Big State Home Buyers· Sep 18, 2025
We appreciate the opportunity to address your concerns and are genuinely sorry your experience with our company left you feeling this way. We want to clarify several points to ensure there’s a clear understanding of how we operate and the standards we hold ourselves to. Yes, there have been instances where negative reviews were later removed, but never through underhanded means. When a seller has a concern, whether raised in a review or directly with staff, we work with them to find a resolution they are satisfied with. In some cases, after we’ve addressed issues fully and made things right, sellers have chosen to remove their reviews. This reflects our commitment to personalized service and care, not deception or concealment. We do everything possible to achieve “fast and hassle-free closings,” but the process is always a partnership. We can only control our side of the equation. If required documentation is disputed or withheld, delays are inevitable. These delays are not intentional or based on false promises, but the reality of closing securely and legally without passing unfair liability to the next owner. Our Addendum A is never hidden from sellers. Every seller has time to read, review, ask questions, and request changes before signing, and we make accommodations when fair. • The automatic closing date extension protects both parties by ensuring that if we’ve invested resources to cure title or resolve issues, the transaction isn’t lost due to a missed date outside our control. • Sellers generally do not retain a contractual right to terminate a real estate contract unilaterally in standard single-family sales. In your case, the $5,000 termination option was offered as a courtesy at your request, simply to cover our costs when you no longer wished to proceed — not as a profit mechanism. • The cooperation requirement exists because certain documentation and knowledge can only come from the property owner to meet title company requirements for a safe, insurable closing. We never intentionally delay files. If inefficiencies occurred on our end, we sincerely apologize, as improving processes is a constant priority. Most delays stem from factors outside our control, such as third-party title requirements or incomplete documentation. Our offers, like other cash-buying companies, follow a formula that accounts for repairs and the challenges of selling off-market. • Sellers are never required to accept our offer; negotiations occur before contracts are signed, including in your case. • Once a contract is signed, both parties are bound, barring mutually agreed amendments. • We do not profit from delays — in fact, extended files cost us money, as our team works continuously throughout the process without additional compensation. We maintain extensive documentation showing ongoing communication between our staff and yours, outlining each step and requirement. Disagreement with steps or frustration with pace does not equate to bad faith or lack of transparency on our part. Our company serves an underserved market, often helping sellers in difficult situations. Few businesses in this space operate with empathy and integrity at scale. We are proud to be one of the most ethical and sizable companies working directly with sellers, and we put tremendous effort into treating each person with respect, care, and honesty. It saddens us to ever hear that was not someone’s experience, regardless of the circumstances or the merit behind the frustration.
I worked with Big State to sell the home that I owned for 15 years. I was going through a sudden divorce, had my kids and new changes to worry about, and a mountain of debt I was drowning over. Lucas G. was who I worked with directly from start to finish. He made the process seamless, straightforward, and accessible. I was able to do things electronically and within a reasonable time limit that also met my personal goals. Everything was done legally, cleanly, and companionate within a month. It was the start of my new life without shame, continued debt, and knowing my home would be made new and someone’s new home. All of the mortgage and lingering bills were covered in the final price plus a little extra to start over. I highly recommend Big State for its efficacy, accessibility, compassion, and straightforward business model.
By Heather N.
Response from Big State Home Buyers· Dec 1, 2024
Heather, we are so happy to know that this process brought you the seamless solution you needed to win the peace back in your life. Sometimes a fresh start makes all the difference, and we are so grateful you chose us to help you get there. Wishing you much luck and success on your net chapter!
My agent was Doug Sanders and he came out to the house at the agreed time and date, when he arrived we toured the property and he was a straight shooter and gave me my options. I understood that my house needed work and was ready to get out. He gave me 2 offers, one was an immediate buyout and the other offer was to give him time to sell out to investors at an higher price. I chose option 2 and and we closed on the higher price and closed in 30 days at the agreed on sale price with no closing costs on my end. Very satisfied with my transaction and didn't have to make any repairs! Thanks Doug!
By Tim S.
