Monday, November 9, 2026 · Customer reviews of US businesses

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Big Sandy Superstore Reviews | Read Customer Reviews of bigsandysuperstore.com

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Big Sandy SuperstoreReviews of bigsandysuperstore.com

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3.3/ 5

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678 reviews

Big Sandy Superstore3.3Average

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About Big Sandy Superstore

Big Sandy Superstore is a premier home furnishings retailer serving families across the Midwest and Southeast with an exceptional selection of furniture, mattresses, and appliances — all under one roof. For decades, we've been helping customers create homes they love by combining quality brands, knowledgeable service, and honest value.Our furniture collection features trusted names like Ashley and Flexsteel, offering everything from stylish living room sets to bedroom collections built to last. When it comes to sleep, we carry the industry's most respected mattress brands — Tempur-Pedic, Serta, Sealy, Casper, Avocado, Purple, DreamCloud, and Nectar — so every customer finds the perfect fit for their comfort and budget.For appliances, Big Sandy is stocked with the brands families rely on most, including LG, Samsung, Maytag, Whirlpool, KitchenAid, and GE Monogram — from everyday essentials to premium kitchen upgrades.What sets us apart is more than just selection. We offer flexible financing options, strong in-stock availability, and fast delivery — so you're not waiting weeks for your new home to come together. Our in-store teams are trained to listen, not just sell, helping you find the right products for your space, your style, and your life.At Big Sandy Superstore, better living is always within reach.

Big Sandy Superstore (bigsandysuperstore.com) has 678 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.

Also known as: bigsandysuperstore.com
Website: bigsandysuperstore.com
Category: Furniture Stores
Listed on The Fair Hearing: 2026

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Big Sandy Superstore reviews

Showing 208 reviews with 1 star · Clear filters

Sep 10, 2026
I made an online purchase and cancelled…
I made an online purchase and cancelled it the following morning. It has been greater than 2 weeks and they still haven't refunded my money. I have been to the store twice and called corporate office. I still haven't received an email regarding my refund. This has my credit card tied up.
By LIZZIE S.
Response from Big Sandy Superstore· Oct 2, 2026
Hi Lizzie! This is Eric Toney with Big Sandy Superstore. I am sorry to hear about the experience you had with your recent purchase. I would love to hear more about it and see if there is anything we can do to earn your business back in the future. If you can give me a call at 304-744-3134 and ask for Eric at the Southridge store it would be greatly appreciated. Thanks!
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Sep 3, 2026
Absolute worst customer service…
Absolute worst customer service experience I have ever dealt with. Our dryer is still not fixed, and we’ve been without it for over three weeks due to a total breakdown in their warranty service. Instead of sending a tech to properly diagnose the machine in person, they relied on a phone description and blindly ordered the wrong part. When the tech finally came out, he realized the mistake, ordered a second part, which was also the wrong part, and the cycle repeated. Their policy forces you to wait for parts to arrive before you can even schedule an appointment, stretching a simple repair into weeks of endless delays. When I tried to resolve it, I was repeatedly stonewalled. Frontline staff blocked me from talking to a manager, corporate offered zero help, and promised callbacks from management were completely ignored. I have had to call their offices close to 10 times with no results. Their system is intentionally obstructive and leaves customers stranded without essential appliances. Save yourself the headache and never buy appliances or service plans from Big Sandy.
By Lucas
Response from Big Sandy Superstore· Oct 2, 2026
Hi Lucas! This is Eric Toney with Big Sandy Superstore. I am sorry you had so much trouble with your recent purchase. I would love to hear more about it, see if there is anything I can do to help and have to opportunity to try and earn your business in the future. If you could give me a call at 304-744-3134 and ask for Eric at the Southridge store it would be greatly appreciated. Thanks!
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Sep 3, 2026
They suck at customer service
So, a continuing saga of the chair from hell. They finally after a few months had the parts come in. They sent a tech out and he discovered that a part on the parts that they ordered was broke. He figured a way to rig it so that the chair is functional, maybe. They also left all their trash and told us that it's not their responsibility to clean up after themselves. Do yourself a favor and do not buy from these people. I do not know how they stay in business with their complete and total lack of customer service. The only reason why I'm giving them a single star is because I can't give them zero or a negative star. If anyone wants to but a chair cheap I'll get rid of it just so I never have to look at it again.
By David O.
Response from Big Sandy Superstore· Oct 2, 2026
Hi David! This is Eric Toney with Big Sandy Superstore. I am sorry you had so much trouble with your recent purchase. I would love to hear more about it, see if there is anything I can do to help and have to opportunity to try and earn your business in the future. If you could give me a call at 304-744-3134 and ask for Eric at the Southridge store it would be greatly appreciated. Thanks!
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Aug 22, 2026
I still have not received my mattress…
I still have not received my mattress and ordered it on the 12th ...
By CAROLYN M.
Response from Big Sandy Superstore· Oct 2, 2026
Hi Carolyn! This is Eric Toney with Big Sandy Superstore. I am sorry you had so much trouble with your recent purchase. I would love to hear more about it, see if there is anything I can do to help and have to opportunity to try and earn your business in the future. If you could give me a call at 304-744-3134 and ask for Eric at the Southridge store it would be greatly appreciated. Thanks!
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Aug 15, 2026
No communication
No communication Been 2 weeks still don’t know where order is. No tracking number
By ALAN S.
Response from Big Sandy Superstore· Oct 2, 2026
Hi Alan! This is Eric Toney with Big Sandy Superstore. I am sorry you had so much trouble with your recent purchase. I would love to hear more about it, see if there is anything I can do to help and have to opportunity to try and earn your business in the future. If you could give me a call at 304-744-3134 and ask for Eric at the Southridge store it would be greatly appreciated. Thanks!
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Aug 6, 2026
They left our new furniture dirty and…
They left our new furniture dirty and discussing and not happy and might not ever shop there again
By BILL H.
Response from Big Sandy Superstore· Oct 2, 2026
Hi Bill! This is Eric Toney with Big Sandy Superstore. I am sorry you had so much trouble with your recent purchase. I would love to hear more about it, see if there is anything I can do to help and have to opportunity to try and earn your business in the future. If you could give me a call at 304-744-3134 and ask for Eric at the Southridge store it would be greatly appreciated. Thanks!
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Jul 21, 2026
My fiance and I purchased a couch on…
My fiance and I purchased a couch on Sunday the 12th of July after purchasing the sectional we were told it wouldn't be delivered till the 21st of July. Meanwhile the sectional is sitting on the showroom floor being sat on and touched for 10 days. We then get a call saying the delivery would be delayed till the 23rd of July. Meanwhile the sectional is still sitting there. We were told if we moved it ourselves it would void the warranty by the sales lady. We will never ever buy from this place again. This is the biggest false advertisement business I've ever run into. A local radio station plays big sandy commercials saying if you order by 3 p.m it will be delivered next day, that's a lie. Don't buy from big sandy the employees lie and there commercials lie about everything.
By Neil S.
Response from Big Sandy Superstore· Oct 2, 2026
Hi Neil! This is Eric Toney with Big Sandy Superstore. I am sorry you had so much trouble with your recent purchase. I would love to hear more about it, see if there is anything I can do to help and have to opportunity to try and earn your business in the future. If you could give me a call at 304-744-3134 and ask for Eric at the Southridge store it would be greatly appreciated. Thanks!
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Jul 13, 2026
I brought several items in November…
I brought several items in November 2025 and I paid for the insurance policy. So come to find out my chair was broken when they delivered it. Since then I have had two techs out and here it is July 2026 and it still is not fixed. So if you buy something from here pray nothing never needs to be repaired.
By steve T.
Response from Big Sandy Superstore· Oct 2, 2026
Hi Steve! This is Eric Toney with Big Sandy Superstore. I am sorry you had so much trouble with your recent purchase. I would love to hear more about it, see if there is anything I can do to help and have to opportunity to try and earn your business in the future. If you could give me a call at 304-744-3134 and ask for Eric at the Southridge store it would be greatly appreciated. Thanks!
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