BiggerBooksReviews of biggerbooks.com

Response from BiggerBooks· Sep 16, 2020

Thank you! -Erin

Response from BiggerBooks· Sep 22, 2020

Good afternoon! We apologize for the inconvenience and frustration you have experienced. UPS cannot ship to a PO box, we will look into this and see how we can correct this issue. Your order has been refunded in full, please allow 3-7 business days for the refund to process and post back to the original payment method. We value you as a customer and appreciate your feedback. Thank you for shopping with Biggerbooks. -Erin

Response from BiggerBooks· Sep 2, 2020

Thank you! -Erin

Response from BiggerBooks· Sep 8, 2020

Hey Amanda! We apologize for any confusion that occurred during the ordering process. Supplemental items are typically only valid for a one-time use and therefore will not be included with any rental or used purchase. We include this disclaimers in the product description, listed below the picture of the item on the item details page. In addition, this information is provided at checkout and on the Help Desk of our web site. If you are not satisfied with your book for any reason, you may return it within 25 days from the date of shipment for a refund using the label inside your My Account. Unfortunately, copyright restrictions stop us from removing this information in our titles, as a result, we understand some of our customers get confused. If you have any additional questions or concerns, please give us a call at 888-388-9909. Thank you -Erin

Response from BiggerBooks· Sep 2, 2020

Thank you for shopping with Biggerbooks! -Erin

Response from BiggerBooks· Sep 2, 2020

Thank you for choosing Biggerbooks! -Erin

Response from BiggerBooks· Sep 8, 2020

Hi Caroline! We're so sorry to hear you received an item that has missing pages. We will be happy to issue a full refund for the item. I will email you directly to resolve this issue as soon as possible. Thank you -Erin

Response from BiggerBooks· Sep 1, 2020

Thank you for shopping with Biggerbooks! -Erin