Very good
Very good. It should be a little bit more open source.
By Emilio
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
443 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BigCommerce is the world's leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies and industry-leading brands.
BigCommerce (bigcommerce.com) has 443 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
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Very good. It should be a little bit more open source.
By Emilio
As a business owner I don't want to have to worry about the details on managing a website. Bigcommerce gives me the ability to have a fully functional site with inventory management, email notification, product descriptions, product pages, and much more without having to know how to code this or that. This frees me to focus on the more important things of the business. Bigcommerce is easy to use and quite intuitive! If I ever do run into a problem, their 24 hour support is ready to assist in anyway they can. There's certainly room for improvement but I completely trust BC with my site!
By Eddie