BigCommerceReviews of bigcommerce.com

Very easy to use platform, my only complaint is on-line chat/help BC being USA based and I am in Australia there is a massive time difference so to get issues resolved takes longer than I would ideally like. Email help is 10/10 but again the time delay sometimes isn't great when you have an on-line store

Excellent customer support. CMS is pretty easy to use. Template options are good.

Very good experience over all . Great inbuilt features , all inclusive with them price I've paid. Good pricing a small business can afford .

I miss Brazil payment gateways, the rest is awesome.

Bigcommerce is an impressive Cart and CMS system. It plays nice with designers and developers allowing almost total control of the design and feel of ones ecommerce website. It's simple to use and has one of the best uptime track records. Only improvement would be improving email design and develop capabilities, otherwise this would be 5 stars.

BigCommerce is almost perfect, but not quite. There are a few things they could improve on to get my 5 stars. Most are just little tweaks to make the seller's life easier. The loading speed is great, but the first byte is a problem. The SEO is much better than Shopify, but they haven't implemented a guiding character count next to the SEO Title and Description. 3rd party apps are helpful, but integrations are sometimes a little choppy. All in all, I am happy with Bigcommerce

3 years ago I would have give BigCommerce a ZERO. Their development was terrible, buggy, and not solving any issues. However they have really turned things around and I believe they have a great platform. There are still a lot of reasons I stick with BigCommerce instead of jumping to Shopify. There are pros and cons of each, but for my business BigCommerce has a few key features out of the box that Shopify doesn't have, even as an add-on.

For the most part, BigCommerce is okay. I've used BigCommerce for the past 4 years (roughly) and have to say that in that time, I've seen some improvements to their features and they've added some things to their platform that I specifically asked for over and over again, for example, customizable status updates (Awaiting Fulfillment, Pending, etc. are now customizable). There are still a few features lacking, in my opinion, but overall it's pretty good. Judging from all of the negative reviews, you're probably thinking I'm a fake reviewer. No, I'm quite real. My experience with them hasn't been as dismal as the others. Maybe I got lucky. ?? Support issues are ((usually)) solved in a timely manner. There was one time when all e-mails to Yahoo users were being bounced back to us as undeliverable due to servers at BigCommerce, and that lasted for about a week (FAR too long, in my opinion). We still got e-mails from Yahoo but couldn't respond to them without a bounceback so we had to call customers instead, which was a pain. With that said, every other customer support issues we've encountered with BChas been fine. ProTip: As of 8/2018, if you CALL BigCommerce Customer Service, you get an American customer service person and it's easier to understand how to solve your problem if you're a native English speaker. If you chat, you might not, and you may get someone who doesn't speak English as a native. I hope this observation of mine doesn't change. I would hate to see them go the way of Dell, with all non-native English speakers for customer service. The people I talk to on the phone for customer service area always very friendly and *usually* know what they're talking about. If someone's new, they usually put me on hold and ask someone else or transfer me, but this has only happened a couple of times. I have never used Shopify or Magenta's platforms, so I can't speak to their pricing or features, but for the low-low price of $200-something dollars a month, I get very powerful features and a nice looking website with BigCommerce. OH, that's something I could mention, the pricing. So the pricing makes no sense to me. I was paying $79.99 per month, but after I made over a certain amount of money per year, the pricing increased to $249 a month for basically no other reason than I was making the money and they knew that they could charge me that increase. I think it's a shi**ty thing to do, but just be warned that if you're successful enough (like me) then you'll eventually pay a higher price for the exact same product and customer service you were getting at $80 bucks a month. Alright, enough of my review for you guys. The features are nice and OVERALL, I would say my experience has been good with them. Hope this review helps you guys.