BigCommerceReviews of bigcommerce.com

Terrible platform terrible customer service. Don’t waste your money here and don’t pay for an annual plan. There’s no cancellation or refund policy for any of their plans but they make sure not to tell you that when signing up. “It’s in the terms and services agreement.” Do yourself a favor and use anyone else.

I would give them Less than1 star if this was possible. Horrible company to deal with , Tries to RIP YOU OFF EVERY CHANCE AVAILABLE! My site is up to Renew. They bill you by the sales, so my bill jumped from $29 to $299.00 a month. DONT USE THIS COMPNY!

Was scheduled for a ‘meeting’ and after receiving over 10 automated annoying emails saying ‘I cannot wait for our meeting’, the sales agent decided not to even contact and did not let me know he would not be attending the meeting. Completely unprofessional and shows a complete lack of respect for my time.

Propongono affari d oro con commissioni esose per poi ,con sistemi collaudati ( i famosi pacchetti ) spillano soldi per poi sparire. Sito non verificato

After 7 years big commerce sends me an email saying my rates are going from $79 / month to $16,200 per year!!!!!

This has got to be the worst system. So many limitations..

Attempted to take an additional month of service charge ($39.99) after cancelling services. Customer service rep told me 7/15/24 would end my services (cant cancel and get a prorated month for just the days used, the billing cycle must run its course) Now 7/17/24 they are deducting for 7/16-8/15. Customer service dont have an answer- had to dispute charge with credit card.. AVOID AT ALL COSTS

We have been with Big Commerce for several years and in the most recent years they have continually rachetted up our fees. The formulas change and when your business grows they increase you to new 'categories' where you pay even more (more than just the transaction fees they get with every order) implying your growth is because of them, not your business. They goad you into going 'annual' to save money, but then when you want to move back to 'monthly' they REFUSE to let you, even with the offer to pay back the 'discount' of the annual. In this case, they insist on keeping our $7,000+ subscription. They say 'you should have read the contract'. Will NOT be continuing with Big Commerce and I suggest you find a different online store vendor!